You will soon have the ability to choose from multiple routes when navigating to a destination (map has been edited to hide certain information)
Not a Tesla App
Tesla has arguably the best navigation maps available in a vehicle. The maps are displayed on a large, beautiful screen and they're fast and fluid, especially on the latest hardware (MCU 3).
Tesla also makes it quick and easy to set a destination by either using the on-screen keyboard, recent destinations, or sharing a destination from your Tesla app.
Tesla's mapping solution is custom-made that not only takes traffic into account but also your vehicle's state of charge.
However, one feature that has been popular in navigation apps over the past few years that has remained absent in Teslas is the ability to choose from multiple routes.
The preferred route to a destination can sometimes be a personal preference. Some drivers may prefer traveling on the highway, while others could prefer taking back roads.
According to our source, Tesla is now bringing alternate routes to their navigation system. Tesla is introducing 'Alternate Routes,' in the U.S. in update 2022.28.1.
The feature will display up to three routes after you add a destination. The total travel time for each route will be displayed allowing you to pick your preferred route.
In addition to the total travel time, Tesla will also display traffic information if you subscribe to Premium Connectivity. The traffic information visualization will be displayed in a similar method to the 'Traffic Along Route' feature, where the route is highlighted in different colors depending on the traffic density for that section of the route.
Tesla's Traffic Along Route feature
Alternate routes won't always appear upon choosing a destination. In situations where there are no known alternate routes or the alternate route is too similar to the primary route, Tesla will simply show the primary route and start navigating.
Tesla's release notes for the feature state:
View up to three routes when navigating to a destination. Quickly compare the total travel time and traffic information for each route.
Note: Traffic information is only displayed with Premium Connectivity.
Although Alternate Routes is expected to become available to everyone in supported regions, this isn't the first time we're seeing this feature in Tesla's navigation system.
In update 2022.12 Tesla added alternate routes in Japan, and it was previously available in China.
We can't confirm whether the alternate routes feature will be available in additional regions outside of the U.S. in 2022.28.
Tesla has been working on alternate routes for some time now. Tesla hacker @greentheonly was able to get alternate routes working on his vehicle earlier this year, while other owners claim to have seen the feature occasionally appear on their screen. Tesla may have been testing this feature for a while now.
Tesla has recently been making improvements to its in-vehicle navigation. In 2022.24 Tesla added 'Traffic Along Route,' a feature that lets you more easily see the traffic visualization along your route, which is normally a blue line.
Another navigation feature that has recently been added in 2022.16 is the ability to reroute to a less busy Supercharger. If the Supercharger you selected becomes too congested, the navigation system will now reroute you to another Supercharger location that's within range.
The addition of alternate routes in the U.S. is expected to be available in Tesla update 2022.28, but as with anything else in testing, it's subject to change.
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Tesla’s plan to brand its autonomous network of taxicabs has found an interesting little snag. The US Patent and Trademark Office (USPTO) has issued a “nonfinal office action” regarding Tesla’s application to trademark the term “Robotaxi” specifically in connection with autonomous electric vehicles.
This is an initial refusal by USPTO’s examining attorney and is very particular for autonomous electric automobiles. A separate trademark application by Tesla for the term “Robotaxi” as it relates to its upcoming autonomous ride-hailing service is still under examination and has not yet received a similar rebuttal.
Understanding the Refusal
A “nonfinal office action” means the USPTO has found potential issues with the trademark application, as stated, which prevents its immediate approval and subsequent granting to Tesla. Tesla now has a three-month period to file its counterarguments and address the USPTO's concerns.
If Tesla’s response satisfies the examiner, the trademark could be granted.
While the exact content of the office action isn’t detailed in the initial report, such refusals for terms like “Robotaxi” often occur if the USPTO considers the term “merely descriptive” or “generic” for the goods in question. In this particular context, “Robotaxi” could refer to any autonomous taxi vehicle.
Trademark law generally prevents the exclusive registration of terms that competitors would need to use to describe their own similar products. For a term to be trademarked, it typically needs to be distinctive and act as a brand identifier rather than just a descriptive name of the product’s class or type.
Separate Application for Ride-Hailing
Tesla still has a distinct, separate, and still pending application to register “Robotaxi” as a trademark for “transportation services, namely, autonomous ride-hailing services.” The criteria for trademarking a service can differ from those on trademarks for goods, and it’s possible Tesla may have more success securing the name for the service itself, which would allow them to brand the network as “Tesla Robotaxi.”
Why This Matters
Securing a trademark grants exclusive rights to use a brand name in conjunction with specific goods or services. This helps prevent customer confusion and to protect the brand identity.
If the refusal for the vehicle trademark becomes final, Tesla may be limited in its ability to exclusively name a good (specific vehicle) the “Tesla Robotaxi.” Other manufacturers could also potentially use “robotaxi” descriptively for their own autonomous taxi vehicles.
The ability to trademark “Robotaxi” for the ride-hailing service is arguably more critical for Tesla, as they’re working to establish a unique brand for their autonomous transportation network, which kicks off in Austin next month.
The USPTO’s office action won’t hinder Tesla’s ability to develop or deploy its own vehicles in June - instead, it’ll just impact how Tesla can brand the app and their vehicles, which could cause some last-minute delays if they have to rebrand.
Cybercab and Robovan/Robobus Trademarks
While Tesla is facing challenges with the broader Robotaxi term for vehicles, the company is also seeking to trademark “Cybercab,” “Robovan,” and “Robobus.” Securing a less descriptive name for the vehicle itself often has a higher chance of success with USPTO, as it is far more distinctive than a more general term like “robotaxi.”
Why Didn’t Tesla Do This Years Ago?
Tesla may have waited too long to file a trademark for the term “Robotaxi.” While the company has been discussing a self-driving fleet since 2016, the concept of autonomous taxis has gained a lot more traction in recent years — and competitors like Uber have also begun using the term.
We suspect there was some strategic timing behind these filings. Earlier versions of FSD — particularly those prior to V12 — may have lacked the progress needed to support Tesla’s robotaxi ambitions. Filing for a trademark that isn’t actively in use or about to be used can make it harder to defend or retain.
Moreover, while the idea of autonomous vehicles has been around for years, a clearer public understanding of Tesla’s specific plans has only emerged over the past 18 months. Filing too early can trigger speculation long before the company is ready to reveal details.
Ultimately, whether Tesla secures the rights to “Robotaxi” remains uncertain — but trademarks like “Cybercab” and “Robovan” seem much more likely to stick.
One of Tesla’s greatest weaknesses, as it has quickly become one of the world’s most ubiquitous cars on the planet has always been service. Escalating issues to managers and sometimes even reaching a Tesla Service employee can be a total coin flip, depending on your Service Center.
Tesla is continuing its push to integrate AI across its customer support channels in an effort to improve customer service. According to Raj Jegannathan, Tesla’s VP for IT, AI Infrastructure, Apps, Infosecurity, and Vehicle Service Operations (that’s a lot), Tesla is launching a pilot program for a new AI designed to improve customer interactions with Service.
Tesla Service’s new AI Agent detects comms delays, monitors sentiment, & auto-escalates to leaders. Starts tomorrow at 10 pilot locations. In 2 weeks, type “Escalate” in ‘message center’ to reach managers. Guardrails in place to prevent abuse. We’ll keep improving!
At 10 pilot service locations, this new AI agent will begin working behind the scenes at Tesla Service, to help with customer communications. It will provide three key features:
Detect Communications Delays: The AI will actively monitor service interactions to identify potential delays in communication or progress. These are often a key pain point for customers who reach out to Tesla Service and don’t receive a response for several days, as Service has nothing new to add. The AI can now step in and let the customer know Tesla is still waiting on parts or something else.
Monitor Customer Sentiment: By monitoring the tone and content of the messages between the customer and Service agents, Tesla will be able to identify situations where a customer might be dissatisfied or facing difficulties.
Auto-Escalate: If either a communications delay or negative sentiment is detected, the AI can automatically escalate issues to human managers for review. This helps to address problems before customers need to seek escalation themselves or become upset about an issue.
Customer Escalation Requests
Alongside the new AI tool, Tesla is also introducing a more direct way for customers to get higher-level attention. According to Tesla, within the next two weeks, customers can simply type “Escalate” in order to have their issue routed directly to management.
Raj’s team is currently working on implementing guardrails to prevent abuse, but this will soon make its way to improving Tesla’s service offerings. We’re glad to see Tesla taking steps to identify and correct deficiencies in the process - it has always been a sore tooth for Tesla in the last few years.
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