Tesla's myQ WiFi Garage Door Support, Its Cost, Features and How It Compares to HomeLink

By Nuno Cristovao
The myQ settings menu in a Tesla
The myQ settings menu in a Tesla
Not a Tesla App

In late 2022 Tesla added the ability to control your garage door over WiFi or cellular data through its myQ integration. For vehicles that do not include HomeLink, such as newer Model 3s and Model Ys, this is a great alternative to adding HomeLink to your vehicle, especially if your garage door already supports myQ.

Vehicles Supported

Almost all Teslas support myQ, which includes the Model 3, Model Y and the 2021+ Model S and Model X. Unfortunately, it currently does not support the legacy Model S and Model X, but support could be added at a later point.

Supported Regions

Tesla supports myQ integration in a wide variety of regions, but the feature is not available in every country. The list of supported countries includes the U.S. and Canada, although it leaves out other countries such as Australia and the United Kingdom. It's not clear why it's only available in some regions, but it could be due to where myQ currently supports their devices.

Supported Devices

Tesla's current myQ integration is exclusively for garage doors. Although myQ does support other devices such as gates in their app, Tesla's integration will not work with myQ cameras, lights or gates.

MyQ Hub

Newer garage door openers support myQ natively, but you can also add myQ to older garage door motors. The myQ hub works by connecting your garage door to the internet through the use of a wireless hub. The myQ hub is an affordable device that turns almost any garage door motor into a WiFi-capable garage door opener. The hub can be bought on Amazon for $30 or less.

Chamberlain's myQ hub turns your garage door opener into a Wi-Fi capable one
Chamberlain's myQ hub turns your garage door opener into a Wi-Fi capable one
myQ

Subscription Cost

Although myQ does not charge a fee to remotely open and close garage doors through their mobile app, they do charge to use myQ integration in a Tesla and other vehicles. This is a similar model to how some software it free to use on a computer, but requires a subscription on your mobile phone.

MyQ offers various price points depending on the length of time. They range from $45/year to a 10-year subscription for $299. MyQ also offers a 5-year plan for $179. Although the subscription cost is high, it is still cheaper than Tesla's $350 installation cost for HomeLink.

Unfortunately, for owners who already have a HomeLink module installed, paying for myQ doesn't make a lot of sense. However, there are some advantages to having myQ instead of HomeLink.

MyQ Settings

Tesla's myQ integration is very similar to HomeLink, and better in some ways. On the myQ settings screen, you have a list of supported devices running down the left side. On the right side, you'll see options about the device selected, such as its current state, and options such as auto-open, auto-close and auto-fold mirrors.

You'll be able to set or reset your garage door's location, which uses your vehicle's current GPS location. You'll want to set this when your vehicle is directly in front of your garage. You can also have your vehicle chime when the auto-open or auto-close feature is about to activate.

If you've used HomeLink before, this integration is very similar. Although the UI is slightly different, the features are almost the same as the ones offered through HomeLink.

Differences Between myQ and HomeLink

There are a few differences between myQ integration and HomeLink. Neither system is the clear winner, and the one that is right for you will depend on various factors.

Advantages of myQ

MyQ is a smarter system with additional sensors, so it offers a few advantages over the older HomeLink standard.

MyQ Fixes the Auto-Open Feature

During installation myQ has you add a sensor to each of your garage doors. This sensor lets myQ know whether your garage door is open or closed. Your Tesla will even display the state of the garage door, letting your check whether your garage is open or closed from anywhere in the world. Although myQ also keeps track of how long ago your garage door was opened or closed, this information does not show up in your Tesla.

Since myQ knows the state of your garage door, it can help prevent some issues that are seen in HomeLink. One of the biggest issues with HomeLink is due to it not knowing whether your garage door is already open. With myQ you will no longer arrive home when your garage door is opened, only to have your auto-open feature close the garage door on you. Since myQ knows the state of your garage door, it will only trigger the open and close commands when needed.

MyQ Works From Further Away

Another advantage of myQ is that it leverages your Tesla's internet connectivity. MyQ will send the signal to open or close your garage door over the internet, letting you open your garage door from anywhere in the world. However, the most practical advantage of using the internet to open your garage door is that you set your garage door to auto-open from much further away. This gives your garage door time to fully open before you arrive. MyQ does not require you to have Tesla's Premium Connectivity feature in order to use it.

Additional Devices

HomeLink has a hard limit of three devices. Although this is enough for most people, you may find yourself hitting the limit if you also have gates you may want to open or would like to program your Tesla to open the garage door at your parent's house. MyQ does not have a limit to the number of garage doors you can program, giving you additional flexibility. If your vehicle also supports HomeLink, this could free up some HomeLink presets, letting you use it for devices that myQ doesn't support.

Disadvantages of myQ

Although myQ is certainly the smarter garage door system, HomeLink does have some advantages over myQ as well, mainly around reliability and setup.

MyQ Subscription

HomeLink is free to use, so if your vehicle already has HomeLink integration, it could be the obvious choice. Nowadays many of us already have more monthly subscriptions than we'd like to, so myQ's subscription cost will certainly be a turnoff for some owners.

Requires Internet

Since myQ uses the internet to control your garage door, it could be less reliable than HomeLink. Not only is myQ relying on your vehicle's cellular connection, but it's also relying on your home's internet connection and the hub's connection to WiFi. If you live in an area with poor cellular reception, have a weak WiFi signal in your garage, or have frequent internet outages, HomeLink may be the more reliable system.

Hub Setup

If your garage door doesn't support myQ already, then you'll need to add a myQ hub. This requires an additional device and setup, whereas the HomeLink module works directly with your garage door. HomeLink is essentially an additional remote for your garage door that is built into your Tesla.

If you're adding a hub, myQ also requires you to mount a wireless sensor on your garage door. This sensor lets myQ know whether your garage door is opened or closed. MyQ also requires you to set up a myQ hub that will communicate with your home's network, your garage door and the wireless sensor.

The hub needs to be placed in your garage, although it does not require you to wire anything to your garage door motor or buttons. The hub only requires access to WiFi and a power outlet.

The myQ hub does various things. First, it's the device that will receive the signal over the internet to open your garage door. It will also communicate wirelessly with your myQ garage door sensor and your garage door motor. Although myQ's setup is painless, it does introduce additional points of failure that HomeLink simply doesn't have.

MyQ Signal Delay

MyQ will often introduce a delay when closing your garage door for additional safety. When you close your garage door you may often hear beeping and see the light on your myQ hub flash, alerting any bystanders that the garage door is about to close.

The delay between when you tap to close your garage door and when it starts to close is about 8 seconds. If you're leaving home and close the garage door from your car, it can often leave you wondering if the system is working. There is never a delay when opening your garage door using myQ.

Although myQ integration is well executed and provides some advantages over HomeLink, it does have a few drawbacks of its own. For owners who don't have a HomeLink module installed in their vehicles, it offers a more affordable and easier solution than adding HomeLink to their cars.

Tesla Denied “Robotaxi” Trademark for Autonomous Vehicles

By Karan Singh
Not a Tesla App

Tesla’s plan to brand its autonomous network of taxicabs has found an interesting little snag. The US Patent and Trademark Office (USPTO) has issued a “nonfinal office action” regarding Tesla’s application to trademark the term “Robotaxi” specifically in connection with autonomous electric vehicles.

This is an initial refusal by USPTO’s examining attorney and is very particular for autonomous electric automobiles. A separate trademark application by Tesla for the term “Robotaxi” as it relates to its upcoming autonomous ride-hailing service is still under examination and has not yet received a similar rebuttal.

Understanding the Refusal

A “nonfinal office action” means the USPTO has found potential issues with the trademark application, as stated, which prevents its immediate approval and subsequent granting to Tesla. Tesla now has a three-month period to file its counterarguments and address the USPTO's concerns. 

If Tesla’s response satisfies the examiner, the trademark could be granted.

While the exact content of the office action isn’t detailed in the initial report, such refusals for terms like “Robotaxi” often occur if the USPTO considers the term “merely descriptive” or “generic” for the goods in question. In this particular context, “Robotaxi” could refer to any autonomous taxi vehicle. 

Trademark law generally prevents the exclusive registration of terms that competitors would need to use to describe their own similar products. For a term to be trademarked, it typically needs to be distinctive and act as a brand identifier rather than just a descriptive name of the product’s class or type.

Separate Application for Ride-Hailing

Tesla still has a distinct, separate, and still pending application to register “Robotaxi” as a trademark for “transportation services, namely, autonomous ride-hailing services.” The criteria for trademarking a service can differ from those on trademarks for goods, and it’s possible Tesla may have more success securing the name for the service itself, which would allow them to brand the network as “Tesla Robotaxi.”

Why This Matters

Securing a trademark grants exclusive rights to use a brand name in conjunction with specific goods or services. This helps prevent customer confusion and to protect the brand identity.

If the refusal for the vehicle trademark becomes final, Tesla may be limited in its ability to exclusively name a good (specific vehicle) the “Tesla Robotaxi.” Other manufacturers could also potentially use “robotaxi” descriptively for their own autonomous taxi vehicles.

The ability to trademark “Robotaxi” for the ride-hailing service is arguably more critical for Tesla, as they’re working to establish a unique brand for their autonomous transportation network, which kicks off in Austin next month.

The USPTO’s office action won’t hinder Tesla’s ability to develop or deploy its own vehicles in June - instead, it’ll just impact how Tesla can brand the app and their vehicles, which could cause some last-minute delays if they have to rebrand.

Cybercab and Robovan/Robobus Trademarks

While Tesla is facing challenges with the broader Robotaxi term for vehicles, the company is also seeking to trademark “Cybercab,” “Robovan,” and “Robobus.” Securing a less descriptive name for the vehicle itself often has a higher chance of success with USPTO, as it is far more distinctive than a more general term like “robotaxi.”

Why Didn’t Tesla Do This Years Ago?

Tesla may have waited too long to file a trademark for the term “Robotaxi.” While the company has been discussing a self-driving fleet since 2016, the concept of autonomous taxis has gained a lot more traction in recent years — and competitors like Uber have also begun using the term.

We suspect there was some strategic timing behind these filings. Earlier versions of FSD — particularly those prior to V12 — may have lacked the progress needed to support Tesla’s robotaxi ambitions. Filing for a trademark that isn’t actively in use or about to be used can make it harder to defend or retain.

Moreover, while the idea of autonomous vehicles has been around for years, a clearer public understanding of Tesla’s specific plans has only emerged over the past 18 months. Filing too early can trigger speculation long before the company is ready to reveal details.

Ultimately, whether Tesla secures the rights to “Robotaxi” remains uncertain — but trademarks like “Cybercab” and “Robovan” seem much more likely to stick.

Tesla Launches AI Agent to Improve Tesla Service Communications

By Karan Singh
Not a Tesla App

One of Tesla’s greatest weaknesses, as it has quickly become one of the world’s most ubiquitous cars on the planet has always been service. Escalating issues to managers and sometimes even reaching a Tesla Service employee can be a total coin flip, depending on your Service Center.

Tesla is continuing its push to integrate AI across its customer support channels in an effort to improve customer service. According to Raj Jegannathan, Tesla’s VP for IT, AI Infrastructure, Apps, Infosecurity, and Vehicle Service Operations (that’s a lot), Tesla is launching a pilot program for a new AI designed to improve customer interactions with Service.

This new initiative follows other recent AI deployments across Tesla’s customer-facing channels, including the personalized AI assistant within the Tesla App, the ability to ask questions to AI on Tesla’s website, and the biggest one, the new voice-based AI customer representative introduced for Tesla Insurance.

Proactive AI Support

At 10 pilot service locations, this new AI agent will begin working behind the scenes at Tesla Service, to help with customer communications. It will provide three key features:

Detect Communications Delays: The AI will actively monitor service interactions to identify potential delays in communication or progress. These are often a key pain point for customers who reach out to Tesla Service and don’t receive a response for several days, as Service has nothing new to add. The AI can now step in and let the customer know Tesla is still waiting on parts or something else.

Monitor Customer Sentiment: By monitoring the tone and content of the messages between the customer and Service agents, Tesla will be able to identify situations where a customer might be dissatisfied or facing difficulties.

Auto-Escalate: If either a communications delay or negative sentiment is detected, the AI can automatically escalate issues to human managers for review. This helps to address problems before customers need to seek escalation themselves or become upset about an issue.

Customer Escalation Requests

Alongside the new AI tool, Tesla is also introducing a more direct way for customers to get higher-level attention. According to Tesla, within the next two weeks, customers can simply type “Escalate” in order to have their issue routed directly to management.

Raj’s team is currently working on implementing guardrails to prevent abuse, but this will soon make its way to improving Tesla’s service offerings. We’re glad to see Tesla taking steps to identify and correct deficiencies in the process - it has always been a sore tooth for Tesla in the last few years.

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