Tesla Announces Price for CCS Retrofit; Allowing You to Charge at More Chargers

By Kevin Armstrong
Tesla is offering CCS adapter retrofits for vehicles that don't support the CCS adapter
Tesla is offering CCS adapter retrofits for vehicles that don't support the CCS adapter

Tesla has announced pricing for the CCS adapter retrofit, which allows Tesla owners to use third-party CCS charging networks. The retrofit is $450 USD, and includes the $175 CCS adapter.

Does Your Tesla Require a Retrofit?

The CCS modulation allows Tesla owners to tap into other charging networks, but not all Tesla models are CCS-compatible. Some models can charge with CCS once the adapter is attached, while others, especially those before 2020, are not CCS-ready. To check if your Tesla is suitable for CCS, go to Controls, tap Software, and then Additional Vehicle Information. Next, look for CCS adapter support, which will show either "Not Installed" or "CCS Enabled."

If your Tesla is not CCS-ready, you will need a retrofit, and Tesla has messaging in its mobile app that guides owners on scheduling an appointment for a retrofit. However, the CCS Adapter Retrofit is currently only available for Model S and Model X owners, with Model 3 and Model Y owners waiting until mid-2023 for availability.

Good-bye Range Anxiety

The availability of the CCS adapter is good news for Tesla owners, who can now access a broader range of charging options, making it easier to travel long distances without range anxiety. Despite Tesla's extensive network of over 40,000 Supercharger stations, there are still areas where finding a charging station can be stressful. However, the growing number of charging stations nationwide, including CCS charging stations, can provide Tesla owners with a much-needed break. In addition, Tesla recently included non-Tesla charging stations in its navigation features.

CCS stations can reach speeds of over 300 kW in the US and are the preferred plug of several manufacturers. While there was a petition to have Tesla charging hardware be the industry standard, and Tesla opened up the patent to allow competitors access, CCS is now the preferred option. Charging stations, including Electrify America, Electrify Canada, and several third-party power suppliers, use CCS, as do most auto manufacturers.

Overall, the availability of Tesla's CCS adapter is a welcome addition for Tesla owners. It will make it easier for them to travel long distances and access a broader range of charging options. As the demand for electric vehicles continues to grow, it's essential to have access to reliable charging options.

Tesla Launches AI Agent to Improve Tesla Service Communications

By Karan Singh
Not a Tesla App

One of Tesla’s greatest weaknesses, as it has quickly become one of the world’s most ubiquitous cars on the planet has always been service. Escalating issues to managers and sometimes even reaching a Tesla Service employee can be a total coin flip, depending on your Service Center.

Tesla is continuing its push to integrate AI across its customer support channels in an effort to improve customer service. According to Raj Jegannathan, Tesla’s VP for IT, AI Infrastructure, Apps, Infosecurity, and Vehicle Service Operations (that’s a lot), Tesla is launching a pilot program for a new AI designed to improve customer interactions with Service.

This new initiative follows other recent AI deployments across Tesla’s customer-facing channels, including the personalized AI assistant within the Tesla App, the ability to ask questions to AI on Tesla’s website, and the biggest one, the new voice-based AI customer representative introduced for Tesla Insurance.

Proactive AI Support

At 10 pilot service locations, this new AI agent will begin working behind the scenes at Tesla Service, to help with customer communications. It will provide three key features:

Detect Communications Delays: The AI will actively monitor service interactions to identify potential delays in communication or progress. These are often a key pain point for customers who reach out to Tesla Service and don’t receive a response for several days, as Service has nothing new to add. The AI can now step in and let the customer know Tesla is still waiting on parts or something else.

Monitor Customer Sentiment: By monitoring the tone and content of the messages between the customer and Service agents, Tesla will be able to identify situations where a customer might be dissatisfied or facing difficulties.

Auto-Escalate: If either a communications delay or negative sentiment is detected, the AI can automatically escalate issues to human managers for review. This helps to address problems before customers need to seek escalation themselves or become upset about an issue.

Customer Escalation Requests

Alongside the new AI tool, Tesla is also introducing a more direct way for customers to get higher-level attention. According to Tesla, within the next two weeks, customers can simply type “Escalate” in order to have their issue routed directly to management.

Raj’s team is currently working on implementing guardrails to prevent abuse, but this will soon make its way to improving Tesla’s service offerings. We’re glad to see Tesla taking steps to identify and correct deficiencies in the process - it has always been a sore tooth for Tesla in the last few years.

Exclusive: A Look Inside the Tesla Diner [PHOTOS]

By Karan Singh
Thomas Adamian

Over at 7000 Santa Monica Boulevard in Hollywood, Los Angeles, Tesla’s stainless steel-clad retro diner is really coming together. Most recently, we saw the gigantic 45-foot LED screens for the outdoor theater come to life, but there’s been more going on inside than we originally knew about.

Now, thanks to photos shared with us by Thomas Adamian, who ventured over to the site, we have our very first look inside the nearly completed Tesla Diner.

While we knew the concept aimed for a retro-futuristic theme, blending a diner with Superchargers and a modern open-air theater, the initial stages of the interior are well beyond a mere nostalgia project.

Interior Explored

Inside, we’ve got a seamless blend of classic circular diner-style seating accompanied by distinctly modern lighting and fixtures. This definitely brings to life that modernist art-deco feel and feels right at home alongside Tesla’s Robovan, rather than a period set-piece.

The facility is still clearly under active construction in these images, with materials and equipment visible, but they provide the best and most detailed glimpse so far of what the indoor dining experience will look like.

Front Door / Diner Logo

The circular spaceship-like entrance
The circular spaceship-like entrance
Thomas Adamian

The circular entrance looks like something out of this world - and while we’re hoping the doors slide inside the walls, like a pocket door, they likely open in or out like a standard door.

This is also one of our first looks at the Tesla Diner sign, which hangs inside the doorway. The logo itself also has an art-deco look and feel. On the door, there’s also a sign confirming that the diner will be open 24/7.

Windows & Artwork

Shutters, Stealth Fighters, and Cybertrucks
Shutters, Stealth Fighters, and Cybertrucks
Thomas Adamian

Tesla really nailed the style with the windows and shutters, matching the diner’s vibe. In the background, you can also see the concept art for the Cybertruck. We hope Tesla includes artwork for other vehicles as well, as they help tell the Tesla story and give diners an inside look at the company.

Exterior Seating

The exterior seating
The exterior seating
Thomas Adamian

There’s also an exterior seating space, which seems to be in the early phases of being laid out. None of those pallets have been disassembled yet, but they likely have outdoor furniture, letting customers sit outside and enjoy a meal.

The Tesla Diner in Hollywood is shaping up to be much more than just a restaurant with chargers. It’ll have in-app functionality with the Tesla app and offer room for 200 diners inside, along with the ability to use a drive-in theater with in-car service. Tesla’s original plans also include rooftop seating, so there’s likely more to come once the construction phase continues.

The idea for a Tesla Diner began in 2023, when it was announced at Tesla’s Investor Day. While the diner has yet to open, it already seems like it’ll be an iconic establishment for the area. Amid recent brand turbulence tied to politics, this project has the potential to refresh Tesla’s image—offering a fun, memorable place to charge.

If there’s one thing we’re hoping for, it’s that the food matches the creativity of the design. Ideally, what Tesla is building in Hollywood becomes a blueprint for similar diners across North America—and eventually, the world.

With its unique concept and prime location, the Diner is poised to become a true LA landmark and a must-visit destination for locals and tourists alike.

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