Tesla brought out something not many expected at its Robotaxi event—the Robovan. It’s a fairly large vehicle, and just like the Cybercab, it's fully autonomous: there is no driver’s seat, steering wheel, or pedals.
In its default configuration, the Robovan can seat up to 20 passengers, and Tesla has already envisioned multiple other uses for it, including package delivery, RVing, and others.
So, get your futuristic bus pass ready, and let’s take a ride to see what the Robovan is bringing!
Exterior
The Robovan takes Art Deco – the classic 1950’s style, to the future. It's a spectacular showcase vehicle and doesn’t look like anything you would ever expect to be pulling up to the curb to pick people up. The Robovan looks almost like a train or tram engine and has a sleek front with no visible windshield, and the wheels are tucked underneath the body, where you can’t see them.
It’s a painted aluminum shell, just like the Cybercab, but also mixed with glass. The glass is tinted dark from the exterior – so you can’t really see inside, affording a fairly high level of privacy to those in the vehicle.
One of the most interesting things about the Robovan is its super low ground clearance. It looked like it was floating mere inches off the ground when it pulled up at, We, Robot. According to Elon Musk, this super-low clearance is achieved by having an automatic load-levelling suspension that raises and lowers based on road conditions.
This means that the Robovan will be able to traverse obstacles such as speedbumps and potholes – and that this feature is likely to make its way to FSD sometime in the future. While FSD can already (mostly) correctly identify speedbumps, it cannot identify other obstacles on the road, such as debris or potholes. Having FSD be able to identify and avoid potholes to smoothen the ride would help to improve the comfort of the experience.
The Art-Deco aesthetic is back!
Not a Tesla App
Interior
The interior is quite spacious – it's able to seat up to 20 passengers in its maximum configuration. In a bus or passenger van format, the Robovan could easily be used to replace short-route buses or, with increased frequency – compete against a full-size 40-seat bus.
Tesla also intends for the Robovan to be used in a delivery capability, as it will be available to order in a format without any seating, which provides a fairly spacious interior for package handling on last-mile and local routes. It could conceivably be a competent competitor to large vans once FSD can reach a fully autonomous state.
Beyond that, Tesla also sees the Robovan being fitted for things such as Tesla Service, RVing, or any other use for vehicles with large interior spaces. There’s a lot of open space on the interior, so we’re looking forward to seeing what ideas people come up with. Maybe a mobile diner?
As per Elon, it is very easy to see out of the Robovan, as the dark windows seem to be one-way tints. Some interior videos, like the one below, also show just how much visibility is afforded to passengers. And those big glass doors? They slide open. It seems that the Robovan has the same set of doors on both sides, but all the pictures showing it off have it only opening on the street side (right side), with right-hand-drive here in North America.
Back to the passenger configuration – the interior showed off was in a clean and classic Tesla white, with lots of interior lighting and HVAC on the interior ceiling. There is a bench seat at either end of the cabin, and then a pair and single seat with an aisle dividing them. The configuration shown was symmetrical and only seated 14.
The van also features a large screen at either end of the cabin, which could be used for entertainment or route information. Tesla didn’t provide any detail on these displays, but they appear fairly large.
Beyond the delivery capacity, the Cybervan also has storage at the rear and front – both fascia plates slide upwards to expose additional storage room – essentially a bus-sized frunk and trunk.
The frunk, oddly enough, looks like it has far more capacity than the trunk in this case – with about 10 suitcases in the open frunk, while the open trunk only looks like it has capacity for 2 suitcases.
The frunk storage. Very spacious!
Not a Tesla App
The trunk storage. It seems oddly small.
Not a Tesla App
Release Date
There’s no date or pricing for the Robovan just yet. While it hails back to the 1950’s, it may be further out in the future than Tesla made it seem. Tesla didn’t share a price point or time frame for when the van would become available.
Oh, and Elon mentioned that it's called the ruh-BO-vahn. Like Suburban, but Robovan. We’d love to see what everyone thinks about its name. Let us know how you think it's pronounced.
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Tesla’s plan to brand its autonomous network of taxicabs has found an interesting little snag. The US Patent and Trademark Office (USPTO) has issued a “nonfinal office action” regarding Tesla’s application to trademark the term “Robotaxi” specifically in connection with autonomous electric vehicles.
This is an initial refusal by USPTO’s examining attorney and is very particular for autonomous electric automobiles. A separate trademark application by Tesla for the term “Robotaxi” as it relates to its upcoming autonomous ride-hailing service is still under examination and has not yet received a similar rebuttal.
Understanding the Refusal
A “nonfinal office action” means the USPTO has found potential issues with the trademark application, as stated, which prevents its immediate approval and subsequent granting to Tesla. Tesla now has a three-month period to file its counterarguments and address the USPTO's concerns.
If Tesla’s response satisfies the examiner, the trademark could be granted.
While the exact content of the office action isn’t detailed in the initial report, such refusals for terms like “Robotaxi” often occur if the USPTO considers the term “merely descriptive” or “generic” for the goods in question. In this particular context, “Robotaxi” could refer to any autonomous taxi vehicle.
Trademark law generally prevents the exclusive registration of terms that competitors would need to use to describe their own similar products. For a term to be trademarked, it typically needs to be distinctive and act as a brand identifier rather than just a descriptive name of the product’s class or type.
Separate Application for Ride-Hailing
Tesla still has a distinct, separate, and still pending application to register “Robotaxi” as a trademark for “transportation services, namely, autonomous ride-hailing services.” The criteria for trademarking a service can differ from those on trademarks for goods, and it’s possible Tesla may have more success securing the name for the service itself, which would allow them to brand the network as “Tesla Robotaxi.”
Why This Matters
Securing a trademark grants exclusive rights to use a brand name in conjunction with specific goods or services. This helps prevent customer confusion and to protect the brand identity.
If the refusal for the vehicle trademark becomes final, Tesla may be limited in its ability to exclusively name a good (specific vehicle) the “Tesla Robotaxi.” Other manufacturers could also potentially use “robotaxi” descriptively for their own autonomous taxi vehicles.
The ability to trademark “Robotaxi” for the ride-hailing service is arguably more critical for Tesla, as they’re working to establish a unique brand for their autonomous transportation network, which kicks off in Austin next month.
The USPTO’s office action won’t hinder Tesla’s ability to develop or deploy its own vehicles in June - instead, it’ll just impact how Tesla can brand the app and their vehicles, which could cause some last-minute delays if they have to rebrand.
Cybercab and Robovan/Robobus Trademarks
While Tesla is facing challenges with the broader Robotaxi term for vehicles, the company is also seeking to trademark “Cybercab,” “Robovan,” and “Robobus.” Securing a less descriptive name for the vehicle itself often has a higher chance of success with USPTO, as it is far more distinctive than a more general term like “robotaxi.”
Why Didn’t Tesla Do This Years Ago?
Tesla may have waited too long to file a trademark for the term “Robotaxi.” While the company has been discussing a self-driving fleet since 2016, the concept of autonomous taxis has gained a lot more traction in recent years — and competitors like Uber have also begun using the term.
We suspect there was some strategic timing behind these filings. Earlier versions of FSD — particularly those prior to V12 — may have lacked the progress needed to support Tesla’s robotaxi ambitions. Filing for a trademark that isn’t actively in use or about to be used can make it harder to defend or retain.
Moreover, while the idea of autonomous vehicles has been around for years, a clearer public understanding of Tesla’s specific plans has only emerged over the past 18 months. Filing too early can trigger speculation long before the company is ready to reveal details.
Ultimately, whether Tesla secures the rights to “Robotaxi” remains uncertain — but trademarks like “Cybercab” and “Robovan” seem much more likely to stick.
One of Tesla’s greatest weaknesses, as it has quickly become one of the world’s most ubiquitous cars on the planet has always been service. Escalating issues to managers and sometimes even reaching a Tesla Service employee can be a total coin flip, depending on your Service Center.
Tesla is continuing its push to integrate AI across its customer support channels in an effort to improve customer service. According to Raj Jegannathan, Tesla’s VP for IT, AI Infrastructure, Apps, Infosecurity, and Vehicle Service Operations (that’s a lot), Tesla is launching a pilot program for a new AI designed to improve customer interactions with Service.
Tesla Service’s new AI Agent detects comms delays, monitors sentiment, & auto-escalates to leaders. Starts tomorrow at 10 pilot locations. In 2 weeks, type “Escalate” in ‘message center’ to reach managers. Guardrails in place to prevent abuse. We’ll keep improving!
At 10 pilot service locations, this new AI agent will begin working behind the scenes at Tesla Service, to help with customer communications. It will provide three key features:
Detect Communications Delays: The AI will actively monitor service interactions to identify potential delays in communication or progress. These are often a key pain point for customers who reach out to Tesla Service and don’t receive a response for several days, as Service has nothing new to add. The AI can now step in and let the customer know Tesla is still waiting on parts or something else.
Monitor Customer Sentiment: By monitoring the tone and content of the messages between the customer and Service agents, Tesla will be able to identify situations where a customer might be dissatisfied or facing difficulties.
Auto-Escalate: If either a communications delay or negative sentiment is detected, the AI can automatically escalate issues to human managers for review. This helps to address problems before customers need to seek escalation themselves or become upset about an issue.
Customer Escalation Requests
Alongside the new AI tool, Tesla is also introducing a more direct way for customers to get higher-level attention. According to Tesla, within the next two weeks, customers can simply type “Escalate” in order to have their issue routed directly to management.
Raj’s team is currently working on implementing guardrails to prevent abuse, but this will soon make its way to improving Tesla’s service offerings. We’re glad to see Tesla taking steps to identify and correct deficiencies in the process - it has always been a sore tooth for Tesla in the last few years.
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