Taking delivery of a new Tesla is often described as a unique experience. It’s quite different from a traditional dealership model, where you can spend hours negotiating prices and loan rates.
While this efficiency appeals to many, it can sometimes be intimidating for first-time Tesla buyers, especially if they’re unfamiliar with how a Tesla works. Tesla often works to identify first-time customers in advance to offer in-person or online tutorials; however, this approach doesn’t always work well. Sometimes, the process can fall short, leaving people feeling overwhelmed.
The following tale of a delivery experience has a rough start, but Tesla has promised to improve the delivery experience. Let’s take a look at what happened and what Tesla plans to do.
Rough Start
Over on X, @jonbbc’s mother had some issues with her new Model Y Refresh delivery. It was a frustrating experience when she arrived early as a first-time Tesla owner at the Grand Rapids delivery center in Michigan.
According to the post, she received a less-than-warm welcome from the staff. She had asked for assistance with her first-ever Tesla, but staff at the site were unhelpful, suggesting she conduct her vehicle inspection alone and then return to sign the paperwork when ready.
This turned what should have been an exciting day into an overwhelming experience, leaving her feeling anxious and isolated. Eventually, a Tesla technician stepped in to help and acknowledged her disappointment, and worked with her to straighten things out. However, as it was rightly pointed out, staff should be more accommodating, especially when a first-time owner explicitly asks for help and identifies themselves as new to electric vehicles.
My mom was really nervous to accept delivery of her new Tesla Model Y today in Grand Rapids, Michigan. When she arrived 15 minutes early, none of the staff gave her a warm welcome. They wouldn’t even go out to the car with her. She was really disappointed & she became even more… pic.twitter.com/qlEfWQqr1W
The good news is that the story didn’t end there. Tesla employees reached back out to @jonbbc on X with apologies. More significantly, they also stated that Tesla plans to make changes to its mobile and web interfaces within the next two to three weeks, specifically aimed at improving the delivery experience for first-time EV and Tesla owners.
Tesla’s current process, as mentioned, aims for efficiency, and uses the Tesla app for documentation and processes. Tesla also has systems in place to support newcomers, but these systems appear to have failed in this specific case.
Clearly the pre-delivery offers of tutorials didn’t work, as some customers just need a more human touch to the entire experience. On top of that, the on-site staff failed to offer support even when asked explicitly, making the entire experience rather disappointing. While we know this isn’t the experience at every location - some locations even make delivery a rather exciting event with bows, placards, and group tutorials - it is still an issue that Tesla will have to address, given their corporate ownership of each location.
What Will Change?
The key takeaway here is that the inherent nature of the Tesla model does work - but not for every single customer, and not for every single delivery location. While Tesla didn’t say exactly what will change, they will likely focus on bridging this gap.
This will likely include clearer step-by-step guidance within the app and on the website for new owners, as well as easier ways to request dedicated staff assistance during the delivery window - hopefully before finalizing the acceptance procedure.
We’d also love to see Tesla improve pre-delivery communications, with more prominent and frequent offers of tutorials to first-time customers.
Even if Tesla just had a viewing area that walked people through some of the newer or most popular Tesla features, this could be a big improvement for some buyers. It would also give others something to watch while they want to be attended.
It’s good to see Tesla’s staff reach out to @jonbbc to address the issue, but this was done behind closed doors - which really doesn’t help Tesla broadcast its commitment to improving its services. Tesla’s lack of a PR team really makes matters such as this frustrating as the message to other customers isn’t always clear.
Hopefully these planned changes will lead to a smoother and less intimidating experience for first-time buyers across all locations.
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Tesla’s Dan W Priestley attended the Advanced Clean Transportation (ACT) Expo in Anaheim, California, and provided an update on Tesla’s Semi truck program. The presentation covered several key developments on the status of Tesla’s Nevada Semi Factory, refinements to the Semi, and Tesla’s plans for charging and ramping production through 2026.
Let’s dig in and take a look at everything that was captured by the Out of Spec team at ACT Expo. The original video is embedded below if you’d like to watch it.
Semi Factory & Production Ramp
Priestley reaffirmed the timelines mentioned during Tesla’s Q4 2024 Earnings Call that Tesla will scale Semi production in 2026. To achieve this, Tesla has been actively building and expanding the Gigafactory Nevada site, specifically to support the production of the Tesla Semi. The dedicated Semi facility will have a targeted annual capacity of 50,000 Semi trucks.
Following the beginning of production, Tesla will utilize the initial trucks to integrate into its own logistics operations. This will serve as both a final real-world testing ground as well as an opportunity for Tesla to gather data internally. Tesla plans to begin subsequent customer deliveries throughout 2026 as the ramp-up continues.
Reuters also reported that Tesla is hiring over 1,000 new employees at the Semi Factory to begin the rapid ramping of the program.
Semi has already amassed 7.9 million miles with Tesla’s current testing and operational fleets, providing some real-world data and testing. Feedback for the truck has been exceptionally successful, with many drivers praising the Semi’s performance and comfort.
New Tesla Semi Features
Of course, it wouldn’t be a Tesla keynote without showing off some new things. The Semi will be available in 500-mile and 300-mile range configurations, now featuring updated mirror designs and a drop-down glass section to improve visibility and allow easier interaction with external elements—such as control panels at ports, for example.
New Electric Power Take-Off (e-PTO)
The Tesla Semi will also feature a new capability called Electric Power Take-Off, or e-PTO system. Similar to the PTO systems found on other vehicles, this will allow the Semi’s high-voltage battery to power auxiliary equipment at variable voltages. That includes being able to power things like climate-controlled reefer trailers, potentially replacing the noisy and polluting diesel generators traditionally used for this purpose.
Charging and Batteries
Out of Spec BITS/YouTube
Tesla is also working on an updated battery pack design for the final production design of the Semi. This new pack is designed to be more cost-effective to manufacture. The battery pack itself is slightly smaller than before, but the truck maintains the same level of range through efficiencies. Dan also confirmed during his keynote that the battery cells for the Semi will be sourced domestically inside the United States, helping to alleviate potential burdens due to tariffs.
On the charging front, Tesla is using MCS - the Megawatt Charging System - capable of 1.2MW - and designed specifically for Semi. The system uses the same V4 charging hardware found at Supercharger sites but focuses on that larger power output. Alongside a smaller physical footprint, Tesla will be able to configure these V4 cabinets for either dedicated Semi charging or for shared power scenarios with regular Superchargers. Tesla is also working on an integrated overnight charging product, but Tesla isn’t ready to talk about it yet.
46 Semi Charger Sites Coming
The 46 new MCS sites coming soon.
Out of Spec BITS/YouTube
Finally, Tesla has made substantial investments in a public charging network for the Semi. There are currently 46 sites in progress throughout the United States, and plans for significant expansion throughout 2026 and 2027. These sites are strategically located alongside major truck routes and within industrial areas to support long-haul and regional operations. Tesla is aiming to offer the lowest possible energy costs to operators to help incentivize adoption.
This was one of the best updates to the Tesla Semi we’ve received since its initial unveiling. It seems that the Semi will receive a big portion of Tesla’s attention in 2026, while Robotaxi and FSD Unsupervised take the stage this year.
The Tesla Semi has the potential to transform transportation even more dramatically than EVs already have, serving as a testament to Tesla’s mission to electrify the world.
Sentry Mode is an invaluable tool for owners - capable of keeping the vehicle safe and secure even when you’re not around. This is especially true in recent times, with the misguided and unfortunate incidents surrounding Tesla ownership, including damage to Tesla vehicles, showrooms, and Superchargers.
B-pillar Camera Recording and Dashcam Viewer
With the 2025 Spring Update on 2025.14, Tesla is expanding Sentry Mode’s functionality for certain vehicles with some much-needed changes. Sentry Mode and Dashcam can now record footage from the vehicle’s B-pillar cameras. These cameras are located on the side pillars of the vehicle, between the front and rear doors.
This adds two crucially needed viewpoints, making Tesla’s Sentry Mode a truly 360-degree security system. These cameras also provide the best angles for capturing license plates when parked, so they will be greatly appreciated by owners in the event of an incident.
These vehicles are also receiving an improved Dashcam Viewer, which now displays the six camera feeds along the bottom and a new grid view. It also allows users to jump back or forward in the video in 15-second increments.
However, to the disappointment of many owners, not all vehicles are receiving these updates due to the additional processing power needed.
Limited to Hardware 4 Vehicles, Ryzen Isn’t Enough
We have confirmed that Tesla is only adding the additional camera recording and improved Dashcam Viewer on hardware 4 (HW4 / AI4) vehicles. The newer hardware presumably has the additional processing power and bandwidth needed to handle recording and saving the two additional video streams during Sentry Mode and Dashcam.
For the time being, owners of HW3 vehicles are not receiving this feature. This includes all vehicles with HW3, even those with AMD Ryzen infotainment systems. If you’re not sure whether your vehicle has HW3 or HW4, you can refer to our FSD hardware guide.
While there’s no doubt that recording two additional camera streams would be more computationally intensive, we hope that Tesla adds the improved Dashcam Viewer to HW3 vehicles in a future update.
Cybertruck Also Missing Improved Sentry Mode
Surprisingly, and most confusing for many - is the fact that the Cybertruck is also not receiving the improved Dashcam Viewer and B-pillar camera recording with this update. This struck us as odd, especially since the Cybertruck is currently the only vehicle with the improved, more efficient version of Sentry Mode.
Every Cybertruck is equipped with HW4 and AMD Ryzen infotainment units, so this clearly isn’t a hardware restriction. It’s possible the more efficient Sentry Mode is playing a role here due to the infrastructure changes. However, we expect Tesla to address this in a future update and eventually release these features for the Cybertruck as well.
Given the Cybertruck’s high visibility and its status as a frequent target for both positive and negative attention, many owners hoped that the Cybertruck would be one of the vehicles to receive this feature.
Adaptive Headlights
Tesla finally started rolling out its adaptive headlights in North America. While the new Model Y already came with the feature when it was released last month, other vehicles with matrix headlights are now receiving the feature in the Spring Update.
All vehicles with matrix headlights are receiving this feature, which includes the new and old Model 3, first-gen Model Y, and the new Model S and Model X.
If you’re not sure if your vehicle includes matrix headlights, check out our guide. What’s interesting here is that older vehicles that were retrofitted with matrix headlights due to an accident or user replacement are also receiving the adaptive headlights feature.
Legacy Model S & Model X
As with most updates, the older legacy Model S and Model X are not receiving all the features included in this update. Unfortunately, some of the features, which include the Blind Spot Camera on the instrument cluster, Save Trunk Height Based on Location and Keep Accessory Power On are limited to the new Model S and X.
Legacy S and X models will receive the Alternative Trip Plans feature, Avoid Highways (Requires Intel MCU) and the Keyboard Languages feature.
These vehicles are also receiving all the features in the Minor Updates section except for the visualization showing how far the door is opened, which is exclusive to the Cybertruck. These additions include improved music search results, contact photos in the phone app, automatic connecting to hotspots, the ability to show third-party chargers, view Supercharger amenities, and various improvements to music services.
While many users will be disappointed not to receive the B-pillar camera recording and Dashcam Viewer improvements, it’s important to remember that Tesla typically does a great job at bringing features to older vehicles, at least with the Model 3 and Model Y. If a feature isn’t added, it’s usually due to a hardware limitation.
![Tesla Semi Keynote: New Features, 46 Charging Sites, Upgraded Battery & More [VIDEO]](https://www.notateslaapp.com/img/containers/article_images/semi/semi-new-features.jpg/c7df4e0d32f8cb0beee080ad201e943b/semi-new-features.jpg)
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