Tesla improves Service Mode with alert payload data

Alerts in Tesla's Service Mode will contain additional details on what triggered the alert

@Greentheonly/Twitter

Most modern cars come with access to a Controller Area Network (CAN) that lets you access information about systems in the vehicle.

It's often used to help diagnose vehicle issues and find out if a certain part may need to be replaced.

Teslas, just like other vehicles will display critical alerts or warnings on the screen based on CAN data.

The warnings can be as simple as being low on windshield wiper fluid. They could also alert you of critical issues such as airbag errors or heat pump issues.

Service Mode

For owners or shops who wish to troubleshoot or repair their vehicles, Tesla also includes a Service Mode.

Service Mode gives you access to more details about any alerts the vehicle has shown, as well as letting you reset certain systems.

Not every vehicle alert is customer-facing, meaning that some alerts only show up in Service Mode. These alerts could be temporary warnings without any customer impact, so they're of limited use to the vehicle owner, but they could be useful to a technician diagnosing an issue.

Although Service Mode displays additional details about vehicle alerts, they've also been somewhat limited.

Alerts are triggered based on certain readings from the vehicle's CAN, which provides real-time information on a slew of vehicle systems and any errors they report.

If the vehicle detects a high temperature or low voltage in a given system, it may trigger an alert. The user may see an alert such 'X system not available', although usually the reason is omitted.

In Service Mode, some additional information may be shown about a given alert, such as why it was triggered, such as due to low voltage.

However, up until now the additional information provided in the alert in Service Mode has been somewhat limited.

Alert Payload

In a recent update, Tesla has added individual CAN readings to the alert, known as the alert payload, or crack data. Instead of seeing a simple 'low voltage detected' message, technicians or DIY owners can now see the exact value of the voltage when the alert was triggered.

Twitter user @greentheonly shared this news on Twitter, showing a screenshot that shows the plethora of information that is now available to Model S and X owners. Model 3 and Model Y owners do not yet have access to this data, but it's reportedly coming soon in a future update.

Adding alert payload data to Service Mode is a significant shift, as Tesla kept this information close to the chest and encouraged owners to take their vehicles to Tesla service centers. However, with this kind of information now available, third-party electric vehicle shops will have the data to fix Teslas. Not only shops but do-it-yourself types will also have access to the same information previously available to the technical support team.

That said, it’s important to note that Tesla’s warranty can be voided “due to improper maintenance, service or repairs.” The warranty paperwork, which you should read before ever tinkering with a Tesla, or any expensive item, clearly detailed how the company “strongly recommends that you have all maintenance, service and repairs done at a Tesla Service Center or Tesla authorized repair facility in order to avoid voiding or having coverage excluded under this New Vehicle Limited Warranty.”

@greentheonly’s tweet got a lot of attention. In a follow-up tweet, the user tells readers to enter service mode, and the information can be found in the service mode menu. The tweet is accompanied by a short video showing how to get to service mode. The screenshot shows active alerts with drop-down menus that provide more details.

Reddit comments were supportive of having more information. One poster said: “After they made the service manuals free, I’ve found I can do literally whatever I’d like! I no longer need service to answer questions about parts, processes, or fixes. Just look it up in the manual!”

While another, clearly a DIYer, posted, “This pleases me. Hopefully, between this and the free service manual online, most repairs should be able to be done at home.” 

But another commenter believes Tesla is still holding too much back, “Now give us gateway config tasks on the toolbox, and we'll actually be able to make meaningful changes to our car.”

Keep in mind that Service Mode is aimed at technicians and is not meant to be accessed by customers. The information displayed is not consumer friendly and will often require some vehicle knowledge to be useful.

Service mode will also disable various safety systems while in use, and it is not recommended to be accessed by customers.

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Tesla Increases Price of Model S; Starts Offering Free Lifetime Supercharging

Not a Tesla App

For the first time in quite a while, Tesla has increased the price of one of its vehicle offerings. The Model S Long Range and the Model S Plaid have both received a hefty price increase. However, not all is bad - as Tesla also added a new benefit for buyers.

Price Increase

The price increase for the Model S is $5,000 - currently only in the United States. This price increase will likely impact other markets, including Canada, in the coming days.

The Model S Long Range now starts at $79,990, while the Model S Plaid now starts at $94,990. The Model S and Model X now have the same starting price. Interestingly, that’s also the same pricing point for the Cybertruck AWD and Cyberbeast Trimotor non-Foundation Series. 

The vehicle configuration does not appear to have changed, so the new pricing is simply an increase rather than the addition or removal of features. Tesla previously cut the price of the Model S and Model X by 15% in 2023, so this could simply be an adjustment to ensure that the vehicle pricing stays in line with inflation and other factors.

Free Lifetime Supercharging

For those on the fence about ordering a Model S, Tesla has brought back Free Lifetime Supercharging when you order a new Model S on or after December 13, 2024. As always, Free Lifetime Supercharging is restricted to the buyer’s Tesla account and to that specific vehicle. It cannot be transferred to another vehicle or another owner after ownership transfer. It’s worth noting, that it also doesn’t exclude the owner from receiving Supercharger idle fees or congestion fees. There is currently no end date for this promotion.

There are currently no changes to the Model X, neither a price increase nor the addition of Lifetime Superchargering. However, when Tesla makes changes to one of their premium vehicles, it usually affects the other one as well. So be on the lookout for potential changes to the Model X offering in the coming days.

We’ve seen Tesla value Lifetime Supercharging at $5,000, so this falls in line with the price increase we’re seeing. It’s possible that Tesla will begin to bring back Lifetime Supercharging as a perk for buying into their more premium Model S and Model X cars, or this could be another temporary promotion to get buyers who are on the fence to go ahead and make their purchase while this promotion lasts.

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Tesla’s Optimus Robot Learns to Walk Without Vision [VIDEO]

Optimus Falls - but catches itself!

Not a Tesla App

Tesla recently showed off a demo of Optimus, its humanoid robot, walking around in moderately challenging terrain—not on a flat surface but on dirt and slopes. These things can be difficult for a humanoid robot, especially during the training cycle.

Daily walks help clear your mind pic.twitter.com/dUsW58trS6

— Tesla Optimus (@Tesla_Optimus) December 9, 2024

A Look Behind the Curtain

Most interestingly, Milan Kovac, VP of Engineering for Optimus, clarified what it takes to get Optimus to this stage. Let’s break down what he said.

Optimus is Blind

Optimus is getting seriously good at walking now - it can keep its balance over uneven ground - even while walking blind. Tesla is currently using just the sensors, all powered by a neural net running on the embedded computer. 

Essentially, Tesla is building Optimus from the ground up, relying on as much additional data as possible while it trains vision. This is similar to how they train FSD on vehicles, using LiDAR rigs to validate the vision system’s accuracy. While Optimus doesn’t have LiDAR, it relies on all those other sensors on board, many of which will likely become simplified as vision takes over as the primary sensor.

Today, Optimus is walking blind, but it’s able to react almost instantly to changes in the terrain underneath it, even if it falls or slips. 

What’s Next?

Next up, Tesla AI will be adding vision to Optimus - helping complete the neural net. Remember, Optimus runs on the same overall AI stack as FSD - in fact, Optimus uses an FSD computer and an offshoot of the FSD stack for vision-based tasks.

Milan mentions they’re planning on adding vision to help the robot plan ahead and improve its walking gait. While the zombie shuffle is iconic and a little bit amusing, getting humanoid robots to walk like humans is actually difficult.

There’s plenty more, too - including better responsiveness to velocity and direction commands and learning to fall and stand back up. Falling while protecting yourself to minimize damage is something natural to humans - but not exactly natural to something like a robot. Training it to do so is essential in keeping the robot, the environment around it, and the people it is interacting with safe.

We’re excited to see what’s coming with Optimus next because it is already getting started in some fashion in Tesla’s factories.

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