Tesla improves Service Mode with alert payload data

Alerts in Tesla's Service Mode will contain additional details on what triggered the alert

@Greentheonly/Twitter

Most modern cars come with access to a Controller Area Network (CAN) that lets you access information about systems in the vehicle.

It's often used to help diagnose vehicle issues and find out if a certain part may need to be replaced.

Teslas, just like other vehicles will display critical alerts or warnings on the screen based on CAN data.

The warnings can be as simple as being low on windshield wiper fluid. They could also alert you of critical issues such as airbag errors or heat pump issues.

Service Mode

For owners or shops who wish to troubleshoot or repair their vehicles, Tesla also includes a Service Mode.

Service Mode gives you access to more details about any alerts the vehicle has shown, as well as letting you reset certain systems.

Not every vehicle alert is customer-facing, meaning that some alerts only show up in Service Mode. These alerts could be temporary warnings without any customer impact, so they're of limited use to the vehicle owner, but they could be useful to a technician diagnosing an issue.

Although Service Mode displays additional details about vehicle alerts, they've also been somewhat limited.

Alerts are triggered based on certain readings from the vehicle's CAN, which provides real-time information on a slew of vehicle systems and any errors they report.

If the vehicle detects a high temperature or low voltage in a given system, it may trigger an alert. The user may see an alert such 'X system not available', although usually the reason is omitted.

In Service Mode, some additional information may be shown about a given alert, such as why it was triggered, such as due to low voltage.

However, up until now the additional information provided in the alert in Service Mode has been somewhat limited.

Alert Payload

In a recent update, Tesla has added individual CAN readings to the alert, known as the alert payload, or crack data. Instead of seeing a simple 'low voltage detected' message, technicians or DIY owners can now see the exact value of the voltage when the alert was triggered.

Twitter user @greentheonly shared this news on Twitter, showing a screenshot that shows the plethora of information that is now available to Model S and X owners. Model 3 and Model Y owners do not yet have access to this data, but it's reportedly coming soon in a future update.

Adding alert payload data to Service Mode is a significant shift, as Tesla kept this information close to the chest and encouraged owners to take their vehicles to Tesla service centers. However, with this kind of information now available, third-party electric vehicle shops will have the data to fix Teslas. Not only shops but do-it-yourself types will also have access to the same information previously available to the technical support team.

That said, it’s important to note that Tesla’s warranty can be voided “due to improper maintenance, service or repairs.” The warranty paperwork, which you should read before ever tinkering with a Tesla, or any expensive item, clearly detailed how the company “strongly recommends that you have all maintenance, service and repairs done at a Tesla Service Center or Tesla authorized repair facility in order to avoid voiding or having coverage excluded under this New Vehicle Limited Warranty.”

@greentheonly’s tweet got a lot of attention. In a follow-up tweet, the user tells readers to enter service mode, and the information can be found in the service mode menu. The tweet is accompanied by a short video showing how to get to service mode. The screenshot shows active alerts with drop-down menus that provide more details.

Reddit comments were supportive of having more information. One poster said: “After they made the service manuals free, I’ve found I can do literally whatever I’d like! I no longer need service to answer questions about parts, processes, or fixes. Just look it up in the manual!”

While another, clearly a DIYer, posted, “This pleases me. Hopefully, between this and the free service manual online, most repairs should be able to be done at home.” 

But another commenter believes Tesla is still holding too much back, “Now give us gateway config tasks on the toolbox, and we'll actually be able to make meaningful changes to our car.”

Keep in mind that Service Mode is aimed at technicians and is not meant to be accessed by customers. The information displayed is not consumer friendly and will often require some vehicle knowledge to be useful.

Service mode will also disable various safety systems while in use, and it is not recommended to be accessed by customers.

Follow

Follow

Follow

Tesla Reveals Robotaxi App and Names the Robotaxi the CyberCab

Tesla has invested billions of dollars over the years toward vehicle autonomy. The mission continues as Elon Musk and Tesla now prepare to unveil their ride-hailing product, Robotaxi this August. Or, as Musk called it on Tuesday, Tesla CyberCab.

Early Days

Five years ago, during Tesla’s Autonomy Investor Day in April 2019, Elon Musk said he felt “very confident predicting autonomous robotaxis for Tesla in the following year [2020]”. At the time, Musk added a bolder claim, predicting that Tesla wouldn’t even make cars with steering wheels or pedals by 2022. While timeliness may not be Musk’s strong suit, he has a track record for getting things done that others were unwilling to try or thought were impossible. Musk later admitted he can be overly optimistic and said “sometimes I am not on time, but I get it done.” 

Now, 5 years later, we have the robotaxi unveiling scheduled for August 8th. After the release of FSD v12, it’s clear that we’re much closer to autonomy than we were in 2019, although FSD v12 is still a far cry from full autonomy.

While Tesla still has the robotaxi unveiling scheduled for August, Tesla announced yesterday that it’d be prioritizing a simpler “next-gen” model that could be released by early 2025.

Latest Updates

On the conference call, Musk added that Tesla now has over 300 million miles driven with FSD v12 since it was launched just last month. He added that it's becoming “very clear that the vision-based approach with end-to-end neural networks is the right solution for scalable autonomy”.

Tesla said it has been investing in the hardware and software ecosystems necessary to achieve vehicle autonomy and a ride-hailing service. The company is confident that it can establish a scalable and profitable autonomous driving business by employing a vision-only architecture.

think of it [Tesla] as combination of Airbnb and Uber meaning that there will be some number of cars that Tesla owns itself and operates

Tesla = Uber + AirBnb

Later on, Elon Musk unveiled that the new service will operate and result in a mix between Uber and Airbnb where the Tesla driver decides if and when he wants his Tesla to be used and by whom. Tesla stated:

“We believe the Tesla software experience is best-in-class across all our products, and plan to seamlessly layer ride-hailing into the Tesla App.”

Tesla’s CEO clarified that the owners will be able to add or remove their car from the fleet “whenever they want” adding that it will be up to them to decide if they want to only let the car be used “by friends and family or only by five-star users or by anyone at any time”. The flexible program will, just like Airbnb, allow the owners to take the car out of the market when they want.

The upcoming ride-hailing service will enable users to easily request a Tesla vehicle, control the car's temperature, monitor its real-time location, and adjust the audio system. The only question is when.

Follow

Follow

Follow

Musk Teases New Model for Early 2025 That Will Use a Mix of Next-Gen and Current Platforms

“We have updated our future vehicle line-up to accelerate the launch of new models ahead of our previously communicated start of production in the second half of 2025”. This was one of the key sentences that were part of Tesla’s deck shared on Tuesday directly before its financial results.

Since Reuters’ report a few weeks ago saying Tesla had “scrapped” the highly expected cheaper model— which Elon quickly denied on X —retail and institutional shareholders started asking for more details on Tesla’s product roadmap for 2024 and beyond.

In the earnings conference call, Elon Musk reiterated that Tesla expects to launch the next model in “early 2025, if not late this year”.

“We've updated our future vehicle lineup to accelerate the launch of new models ahead of previously mentioned start of production in the second half of 2025. So, we expect it to be more like the early 2025, if not late this year. “

Over concerns of temporary production halts to update the factories for these new models, Musk said that Tesla will produce new models with certain aspects from their next-generation platform and current models. This will reduce the number of changes needed on production lines and allow Tesla not only to ramp up production faster but also to get the vehicles to market quicker.

Model Y Redesign

Tesla appears to hit that their next-gen vehicle will be less “next-gen” than they were initially aiming for, but to get a new vehicle out the door by late 2024, the process would already have to be in motion. Tesla may likely be referring to the redesigned Model Y, which is expected to reuse many parts from the new Model 3. Earlier this year, Tesla said that the redesigned Model Y will not be released this year, so it makes sense that they’re looking to speed up that production.

Tesla CEO concluded by saying that these measures will allow Tesla to reach a capacity of over 3 million units. Tesla produced 1.84 million vehicles in 2023. However, this year they’re ramping up Cybertruck production and introduced the new Model 3 into new markets.

And we think this should allow us to get to over 3 million vehicles of capacity when realized to the full extent.

Tesla reported on Tuesday its earnings results followed by a conference call where it teased its upcoming Robotaxi and its next-generation platform saying its “purpose-built Robotaxi product will continue to pursue a revolutionary ‘unboxed’ manufacturing strategy”.

Earlier in the day, Tesla announced the new Performance variant of its sedan Model 3 with deliveries in the United States starting already next month. The new version starts at $45,490 (after applying the $7,500 Federal EV tax credit) and goes from 0 to 60mph in 2.9 seconds.

Follow

Follow

Follow