Tesla has released their latest monthly update, version 2022.24.
As usual, these updates are packed (usually) with improvements and new features.
This update is no different.
Tesla Profiles
The first major feature of 2022.24 is the release of cloud profiles, known officially as Tesla Profiles.
Tesla Profiles will give you the ability to tie your vehicle profile to your Tesla account. Your supported profile settings will then be saved to the cloud, allowing you to sync driver profiles across multiple vehicles.
The feature lets you display the vehicle's corresponding fender camera on-screen when you activate the turn signal.
Unfortunately, there were no choices in terms of where the camera feed appeared on the screen, and it was permanently fixed to the bottom of the screen.
With 2022.24 Tesla is fixing that. You'll be able to drag and drop the camera feed (video) to one of three predefined locations on the screen. They include the bottom corner closest to the driver, the top corner closest to the driver, or the top corner inside of the map area, near the 'Navigate to' button.
Sentry Mode Improvements
Sentry Mode has been a great addition since its introduction. It has already helped catch countless thieves and acts of vandalism.
As Teslas become more popular and the feature becomes well known, it could actually help reduce thefts and crime.
With 2022.24 Tesla is adding a new option to Sentry Mode: the ability to disable sounds.
The ability to use Sentry Mode without having an audible alarm was actually a part of update 2022.20 , but it was only available in Israel, where local laws prevent a vehicle alarm from making an audible noise.
With 2022.24 Tesla is now giving you the ability to use a silent version of Sentry Mode.
Tesla says that all other features of Sentry Mode will continue to function, such as sending app notifications.
Driver Profiles
Over the years Tesla has switched many car preferences from applying to everyone to being driver specific.
With this update Tesla is adding a couple more. Your navigation favorites and recent locations will now be profile specific.
That means that when someone else uses your vehicle, they'll have their own set of recent locations, and your recent locations and other drivers' destinations will no longer be mixed.
Favorites and recent locations will also be enabled in cloud profiles, so when you change vehicles, you'll have access to your same recent and favorite destinations.
Live Traffic Visualization
Live Traffic Visualization, a Premium Connectivity feature that lets you view traffic along your route and surrounding streets.
Tesla is now enhancing the live traffic visualization by making it easier to see traffic on your route.
The traditional blue path that shows up in your navigation will now change color, depending on the amount of traffic for that particular area.
You may see a path that goes from blue to yellow to red, signifying the amount of traffic at each portion of the route, blue meaning no traffic.
Update:
Traffic visualizations will still be shown on adjacent roads.
Other Changes
It looks like Tesla has made some other minor changes to the top area of the screen in the Model 3 and Model Y.
In order to make room for the blind spot camera at the top of the screen, Tesla has shifted some items around.
The turn signals have moved up, and they're now above the regeneration/acceleration line and will appear between the gear indicator and battery icon.
When the blind spot camera is active at the top of the screen, certain icons will also shift downward, such as the headlights and HOLD icons.
Update 2022.24 is surely going to be one that lots of owners look forward to receiving. However, keep in mind that Tesla features are often limited to certain regions to support local laws or due to data limitations.
2022.24 may also contain additional features that are not included here, while some features mentioned here may not be available for every model or region.
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Tesla’s plan to brand its autonomous network of taxicabs has found an interesting little snag. The US Patent and Trademark Office (USPTO) has issued a “nonfinal office action” regarding Tesla’s application to trademark the term “Robotaxi” specifically in connection with autonomous electric vehicles.
This is an initial refusal by USPTO’s examining attorney and is very particular for autonomous electric automobiles. A separate trademark application by Tesla for the term “Robotaxi” as it relates to its upcoming autonomous ride-hailing service is still under examination and has not yet received a similar rebuttal.
Understanding the Refusal
A “nonfinal office action” means the USPTO has found potential issues with the trademark application, as stated, which prevents its immediate approval and subsequent granting to Tesla. Tesla now has a three-month period to file its counterarguments and address the USPTO's concerns.
If Tesla’s response satisfies the examiner, the trademark could be granted.
While the exact content of the office action isn’t detailed in the initial report, such refusals for terms like “Robotaxi” often occur if the USPTO considers the term “merely descriptive” or “generic” for the goods in question. In this particular context, “Robotaxi” could refer to any autonomous taxi vehicle.
Trademark law generally prevents the exclusive registration of terms that competitors would need to use to describe their own similar products. For a term to be trademarked, it typically needs to be distinctive and act as a brand identifier rather than just a descriptive name of the product’s class or type.
Separate Application for Ride-Hailing
Tesla still has a distinct, separate, and still pending application to register “Robotaxi” as a trademark for “transportation services, namely, autonomous ride-hailing services.” The criteria for trademarking a service can differ from those on trademarks for goods, and it’s possible Tesla may have more success securing the name for the service itself, which would allow them to brand the network as “Tesla Robotaxi.”
Why This Matters
Securing a trademark grants exclusive rights to use a brand name in conjunction with specific goods or services. This helps prevent customer confusion and to protect the brand identity.
If the refusal for the vehicle trademark becomes final, Tesla may be limited in its ability to exclusively name a good (specific vehicle) the “Tesla Robotaxi.” Other manufacturers could also potentially use “robotaxi” descriptively for their own autonomous taxi vehicles.
The ability to trademark “Robotaxi” for the ride-hailing service is arguably more critical for Tesla, as they’re working to establish a unique brand for their autonomous transportation network, which kicks off in Austin next month.
The USPTO’s office action won’t hinder Tesla’s ability to develop or deploy its own vehicles in June - instead, it’ll just impact how Tesla can brand the app and their vehicles, which could cause some last-minute delays if they have to rebrand.
Cybercab and Robovan/Robobus Trademarks
While Tesla is facing challenges with the broader Robotaxi term for vehicles, the company is also seeking to trademark “Cybercab,” “Robovan,” and “Robobus.” Securing a less descriptive name for the vehicle itself often has a higher chance of success with USPTO, as it is far more distinctive than a more general term like “robotaxi.”
Why Didn’t Tesla Do This Years Ago?
Tesla may have waited too long to file a trademark for the term “Robotaxi.” While the company has been discussing a self-driving fleet since 2016, the concept of autonomous taxis has gained a lot more traction in recent years — and competitors like Uber have also begun using the term.
We suspect there was some strategic timing behind these filings. Earlier versions of FSD — particularly those prior to V12 — may have lacked the progress needed to support Tesla’s robotaxi ambitions. Filing for a trademark that isn’t actively in use or about to be used can make it harder to defend or retain.
Moreover, while the idea of autonomous vehicles has been around for years, a clearer public understanding of Tesla’s specific plans has only emerged over the past 18 months. Filing too early can trigger speculation long before the company is ready to reveal details.
Ultimately, whether Tesla secures the rights to “Robotaxi” remains uncertain — but trademarks like “Cybercab” and “Robovan” seem much more likely to stick.
One of Tesla’s greatest weaknesses, as it has quickly become one of the world’s most ubiquitous cars on the planet has always been service. Escalating issues to managers and sometimes even reaching a Tesla Service employee can be a total coin flip, depending on your Service Center.
Tesla is continuing its push to integrate AI across its customer support channels in an effort to improve customer service. According to Raj Jegannathan, Tesla’s VP for IT, AI Infrastructure, Apps, Infosecurity, and Vehicle Service Operations (that’s a lot), Tesla is launching a pilot program for a new AI designed to improve customer interactions with Service.
Tesla Service’s new AI Agent detects comms delays, monitors sentiment, & auto-escalates to leaders. Starts tomorrow at 10 pilot locations. In 2 weeks, type “Escalate” in ‘message center’ to reach managers. Guardrails in place to prevent abuse. We’ll keep improving!
At 10 pilot service locations, this new AI agent will begin working behind the scenes at Tesla Service, to help with customer communications. It will provide three key features:
Detect Communications Delays: The AI will actively monitor service interactions to identify potential delays in communication or progress. These are often a key pain point for customers who reach out to Tesla Service and don’t receive a response for several days, as Service has nothing new to add. The AI can now step in and let the customer know Tesla is still waiting on parts or something else.
Monitor Customer Sentiment: By monitoring the tone and content of the messages between the customer and Service agents, Tesla will be able to identify situations where a customer might be dissatisfied or facing difficulties.
Auto-Escalate: If either a communications delay or negative sentiment is detected, the AI can automatically escalate issues to human managers for review. This helps to address problems before customers need to seek escalation themselves or become upset about an issue.
Customer Escalation Requests
Alongside the new AI tool, Tesla is also introducing a more direct way for customers to get higher-level attention. According to Tesla, within the next two weeks, customers can simply type “Escalate” in order to have their issue routed directly to management.
Raj’s team is currently working on implementing guardrails to prevent abuse, but this will soon make its way to improving Tesla’s service offerings. We’re glad to see Tesla taking steps to identify and correct deficiencies in the process - it has always been a sore tooth for Tesla in the last few years.
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