Tesla seeks customer feedback for continuous improvement and innovation
Tesla
Following the lead of Airbnb's CEO, Tesla turned to Twitter to ask for owner feedback with a simple question: "What should Tesla improve?" The tweet quickly gained traction, with over 8.7 million views and 24,000 responses.
Brian Chesky, Airbnb's CEO asked for input on Twitter last week. Elon Musk noticed, tweeting: This kind of interaction with users is awesome. Other companies should take note. One of his other companies did take note, Tesla. We've curated some of the top suggestions that could pave the way for Tesla's continuous improvement and innovation.
Users Offer Insights for Enhancing Tesla Ownership Experience
Improve service times and location site counts: Customers emphasized the need for faster service times and more service locations, making the Tesla ownership experience more convenient. They also called for more accessible human support to assist with their needs.
Make Full Self-Driving (FSD) transferable: Many users suggested making FSD transferable between vehicles, offering added value and flexibility for Tesla owners who may upgrade or change their vehicles in the future.
Add 360° bird's eye view: Respondents proposed the addition of a 360° bird's eye view feature to improve the parking experience, providing added convenience for Tesla drivers maneuvering in tight spots or navigating unfamiliar parking areas.
Enhance referral program: Users expressed a desire for a more robust referral program, which could offer even greater incentives for Tesla enthusiasts to promote the brand within their networks.
Address sensitive wipers in FSD Beta: Several customers noted that wipers in the FSD Beta version are overly sensitive, activating even when it's not raining. They suggested that Tesla address this issue in future software updates to enhance the overall driving experience.
Will Tesla Share Top Suggestions, Following Airbnb's Lead?
Tesla's decision to seek customer feedback has garnered a massive response, showcasing its commitment to listening to its user base. Airbnb recently tweeted some of their most mentioned suggestions, demonstrating transparency and a proactive approach to addressing customer concerns.
While Tesla has not yet followed suit, it would not be surprising if they take a similar approach in sharing the most popular suggestions with the public. This would not only demonstrate transparency but also highlight Tesla's dedication to acting on customer feedback. The connection between Elon Musk and Twitter, given that he owns the platform could potentially further encourage Tesla to utilize Twitter as a tool for engagement and communication with their customers.
The Importance of Customer Feedback for Continuous Improvement
Tesla's quest for feedback and its potential to share top suggestions emphasize the value of customer input in driving a company's growth and development. By actively seeking opinions and engaging with users, Tesla and Airbnb exemplify how successful companies prioritize customer satisfaction and leverage feedback to stay ahead of the curve in their respective industries.
As Tesla continues to expand its product lineup and global presence, customer feedback will remain a critical component of its innovation strategy. If Tesla does decide to share the top suggestions on Twitter, it will further solidify the company's reputation for being responsive, adaptive, and committed to delivering an exceptional customer experience.
In conclusion, the decision to gather suggestions and the possibility of sharing them with the public not only strengthens Tesla's relationship with its customers but also sets a positive example for other companies to follow. Engaging with users and acting on their feedback is a powerful approach to fostering innovation, continuous improvement, and overall success in today's rapidly evolving business landscape.
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There are a few features to keep in mind when taking your Tesla through a car wash, but Tesla’s Car Wash Mode makes it easy by enabling or disabling several features for you. These settings don’t only prevent damage to your vehicle, such as locking the charge port door so that it doesn’t automatically open when a cleaning brush touches it, but they also improve the experience by recirculating the air in the vehicle to prevent cleaning chemical smells from coming in.
Car Wash Mode makes it easy by giving you a checklist of items and their real-time status, alerting you of any important items, such as your trunk being open.
When activated from Controls > Service > Car Wash Mode, it performs a list of actions:
Automatically closes all windows
Locks the charge port door to prevent accidental opening
While Car Wash Mode monitors more than a handful of items, it doesn’t continuously check the status of your windows. When you first enter Car Wash Mode, the vehicle will automatically roll up any open windows. However, it won’t alert you if a window has been lowered after Car Wash Mode was enabled. This could spell disaster for your vehicle's interior, as one user found out.
Lincoln posted a video on X, demonstrating what happened to his friend and requesting that Tesla add open windows to the list of flags in Car Wash Mode.
Tesla’s Troy R. Jones, VP of North America Sales and Service, noticed the post and decided to take action, offering to pass on the suggestion to the vehicle software team.
Good recommendation. Sharing with the team. Thanks
While Troy’s response doesn’t confirm the feature being added in a future update, it’ll at least be put in front of the software team to potentially address.
Tesla could add this window-specific solution in several ways. Tesla could add this as another on-screen flag while the vehicle is in Car Wash Mode, simply alerting the driver that there’s a window open. However, they could also go one step further and lock the rear windows to prevent accidental opening while Car Wash Mode is enabled.
In case of an emergency, Tesla could present an on-screen button that pops up when a user tries to open a window while Car Wash Mode is activated, letting the driver override Car Wash Mode.
We’re interested to see what Tesla would do here, as these little quality-of-life changes really improve the end-user experience. What else would you like to see added to Car Wash Mode?
Tesla offers a range of home energy products — from the widely used Wall Connector to the Powerwall and the innovative Solar Roof. Now, for the first time, a unique residential development in Houston, Texas, combines all of these technologies — and more — to move toward energy self-sufficiency.
Self-Sufficient
This community, located in Oaks of Shady Acres and built by Utopia Homes, consists of just 11 townhomes, each designed using Tesla technology to be self-sufficient. Utopia has equipped the homes with Solar Roofs, Powerwalls, and Wall Connectors to complete the entire ecosystem.
Tesla’s Solar Roof replaces traditional roofing materials while doubling as a clean energy source during daylight hours. The best part is that it mimics the look of conventional shingles while improving durability and longevity. Any excess energy generated is stored in the home’s Powerwall 3 units, providing power when the sun is down.
Tesla's Solar Roof
Not a Tesla App
Tesla’s Universal Wall Connector, which can charge any EV equipped with either a NACS or CCS port (through a J1772 adapter). If you added on a Cybertruck with Powershare (more vehicles will support Powershare in the future), you’d have a backup system that would last an extremely long time on batteries alone.
A Powerwall 3 stores about 13.5 kWh of energy, while a Cybertruck has a battery pack of 123 kWh, which is roughly equivalent to about nine Powerwalls. In addition, the Cybertruck could be used as a “mobile battery pack,” which can get additional energy from Superchargers and bring it back to the home if there’s an extended power outage.
Utopia markets these homes with “100% energy security,” - but they’re still grid-connected. However, they appear to have made quite a point with this - as many people in Texas, with its notoriously unstable electricity grid - were excited to get into these homes.
Sadly, these homes still include a gas range, so they’re not entirely green and disconnected. This likely comes down to the fact that powering an induction range alongside a heat pump in the winter could draw more energy than Powerwall 3 is capable of outputting instantaneously.
Attention Getters
These 11 homes attracted a lot of attention - according to a broker working on Utopia’s team, they had requests to see or buy these homes coming from across the country. Priced around $544,900, these homes are about $150,000 higher than Houston’s median list pricing for similarly sized townhomes, but the benefits are clear for many buyers who will recoup these additional costs over the home’s life.
Utopia has acknowledged the demand for Tesla-powered and future-proofed homes like these and is already planning to build more in the future. This is an excellent showcase of what an electric-powered future could look like, and we’re excited to see more of these types of homes and neighborhoods in the future.
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