Elon wants to make Tesla service awesome; to offer $100 credit for cancellations

By Kevin Armstrong
Elon Musk wants to make Tesla Service 'awesome'
Elon Musk wants to make Tesla Service 'awesome'
Tesla

You never know when Tesla’s CEO is listening — or reading tweets. Elon Musk responded to a tweet complaining about service. He puts his money where his mouth is with his response and lets everyone know where he is focused. He tweeted: Note, I am putting a lot of time personally into advancing Tesla service to make it awesome. Hopefully, this is starting to be felt by Tesla owners.

With more and more Teslas on the road, it’s only natural that there will be a demand for more services. The electric vehicle pioneer is upscaling every part of its business, from factories to charging stations. Last year, Musk talked about expeditating service center openings. Now, it’s clear that service centers are on the CEO’s list of things to do. It is not the first time Musk has talked about improving Tesla’s service capabilities. On June 4, 2022, he tweeted: Working on Tesla North American service. Goal is 2/3 of cars receive same-day service, no wait.

As for the complaint that prompted Musk’s latest response, Twitter user Austin Hinson shared a screen grab of a message he received from Tesla. The statement explained that his appointment had been rescheduled because the parts required to fix his car did not arrive in time. Hinson was upset about the late notice, and he tweeted: So Tesla gets to charge me $100 to change my appointment within 24 hours, but this appointment has been scheduled for 2 weeks and they’re just now telling me this? Service needs to be addressed.

Musk agreed with Hinson and said it should be reciprocal. He responded that Tesla owners should be credited $100 if appointments are changed with less than 24 hours' notice. Musk also tagged Tesla in his response, but there is no mention of the $100 credit on the website — yet.

Tesla’s goal is to eliminate the need for service. The vehicle comes with several advantages in services due to the remote diagnostics and over-the-air software updates to keep the vehicle in tip-top shape. Also, with far fewer moving parts, regular maintenance is not necessary. The company was ahead of others by incorporating service into the app, allowing owners to book, modify or cancel appointments with Tesla’s service centers. The app also lets Tesla communicate with customers with service reminders and when the vehicle is ready for pick-up.

Tesla internal email indicates major end-of-quarter push

By Kevin Armstrong
Tesla's Fremont lot is practically full
Tesla's Fremont lot is practically full
Met God in Wilderness/YouTube

Tesla wants everyone on its payroll to pitch in and help with a frantic end-of-quarter push. An internal email leaked to Electrek indicates that employees, even those not tasked with sales and delivery, to assist in getting as many vehicles out the door as possible. The email says there is “a very high volume of vehicles,” and management requests additional support.

This push should come as no surprise after a disappointing second quarter. The company delivered 18 percent fewer vehicles than in the previous reporting period. Tesla delivered 254,695 compared to 310,048 just three months prior. The decline broke a two-year streak in which the company continued to break its delivery record. The drop in numbers was not due to failures at Tesla, but due to COVID-related shutdowns at its Gigafactory in Shanghai, China.

Nevertheless, Tesla is adamant about righting the ship immediately. This quarter, like no other before, has seen significant competition enter the electric vehicle space and challenge the king of the sector. As a result, Tesla would like nothing more than to get back on track with another record-breaking delivery of its highly sought-after vehicles.

According to Electrek, the company-wide email stated: We will be delivering a very high volume of vehicles to eagerly waiting customers during the final days of Q3. To help ensure we can delight as many customers as possible, the delivery team is requesting additional support with key delivery-execution tasks.

For weeks Tesla’s careers page has listed dozens of Seasonal Advisor positions. The postings say these positions are “essential support at the end of the quarter, operating alongside our Sales and Delivery team to execute record-breaking delivery results.” The jobs were expected to last for two to three weeks.

Analysts predict that Tesla will get back on track and deliver more than 310,000 cars this quarter. In fact, one analyst has gone much further than that. Trip Chowdhry with Global Equities Research has publicly stated that he forecasts the carmaker will exceed 500,000 deliveries in the fourth quarter. In addition, he estimates that the time to produce a Tesla has decreased by 10 percent, and he notes other factors like the Semi coming online and increased capacity at factories worldwide.

Tesla is expected to report its quarterly earnings in mid-October.

Tesla is showing suggested destinations in update 2022.28.2

Future Feature
By Lennon Cihak
Suggested destinations in 2022.28.2
Suggested destinations in 2022.28.2
Not A Tesla App

Tesla's rolling out another unique feature with suggested destinations in version 2022.28.2. This comes off the heels of a previous announcement where Tesla was offering alternate routes.

Tesla's new suggested destinations show up under the Recents tab when you tap on the 'Navigate' button.

Tesla will list up to three destinations before displaying your recent destinations below them. Several owners have reported seeing this new feature in Tesla update 2022.28.2, but it's not clear whether it's available to everyone yet.

Tesla's suggestions appear to be a combination of recent destinations and favorites, but it's not clear exactly how Tesla is determining these.

A user by the name of Randall on the Tesla Discord noticed the new feature.

He was offered three suggestions, but after taking a short drive he noticed that the next set of suggestions was completely different.

Tesla may be using AI to determine your suggestions, so things like the number of times frequented, time of day, day of the week, the vehicle's location and more may be taken into account when Tesla is determining your suggestions.

Like everything Tesla, this is the first iteration of this feature and we're likely to see improvements on this feature in the near future.

For example, Randall noticed that although one of his suggestions was one of his favorites, the suggestion just showed the address of the destination and not the name Randall that given the destination.

The placement of suggested destinations could potentially be improved as well, instead of being displayed under Recents. Each of these suggestions likely has a probability score that Tesla determines and Tesla then displays any suggestions that are over a certain threshold.

It could be helpful if Tesla displayed suggestions directly in the middle of the screen when you first entered the car. If Tesla thought you were highly probable of visiting one of these suggestions they could display it more prominently, making it easier for you to enter the destination.

In recent updates, Tesla has focused quite heavily on navigation improvements. Alternate routes is a welcomed feature, as well as a quieter Joe Mode, and a revamped Energy App and time graph for Supercharger popularity. This suite of features is well overdue and much needed.

As the Austin-based automotive company continues to address various bugs and add features, owners are gaining more data for insight into their vehicle so they can better use it.

CEO Elon Musk has stated that any input into the vehicle should be considered (as a possible) error, so by adding yet another feature that the car tries to calculate your destination is a step in the right direction in Musk’s eyes. This is why there is no gear physical shifter in the refreshed Model S and Model X vehicles.

Instead, Tesla replaced them with an “Auto Shift” feature. This function works based on your vehicle’s understanding of which direction it needs to go. For example, if you’re in a grocery store parking lot, the car will see that it’s wedged between a few cars and know that it needs to reverse, or vice-versa. This feature is reportedly coming to all Teslas.

“I think generally, all input is error,” Musk explains at the unveiling of the Model S and Model X refresh. “If you have to do something that the car could’ve done already, that should be taken care of. The software should just do it.”

Upcoming Release

View the release notes for the upcoming version 2022.36.

Tesla News

Confirmed by Elon

Take a look at features that Elon Musk has said will be coming soon.

Subscribe

Subscribe to our weekly newsletter.

Sponsors

Find out how to become a sponsor and have your site listed here.

Although we share official Tesla release notes, we are not affiliated with Tesla Motors. We are Tesla fans and supporters.

Tesla News

Upcoming Release

View the release notes for the upcoming version 2022.36.

Confirmed by Elon

Take a look at features that Elon Musk has said will be coming soon.

Subscribe

Subscribe to our weekly newsletter.