Some Teslas have been experiencing a lack of heat or complete climate system failures recently.
Tesla's heat pump is the component in orange
The reports are that vehicles equipped with heat pumps may have a lack of heat due to extreme cold weather.
Some Teslas have a front intake that includes a flap that opens and closes automatically, depending on the exterior temperature and whether components in the car need to be cooled.
In some instances, this flap is getting stuck or frozen in the open position, causing the heat pump to either not turn on at all or operate inefficiently in very cold temperatures.
Intake Flap and Heat Pump
This excellent video shows off the front intake flap and explains how the heat pump differs from an electric heater. Heat pumps arrived in some Tesla models in 2020.
Tesla has been trying to fix these issues with recent software updates, mainly updates 2021.44.30.6 and 2021.44.30.7 that allow the heat pump to produce heat at lower temperatures.
Some owners are having some success with these updates, while others still do not heat in their vehicles.
How a heat pump works
The lack of heat is causing some safety concerns. Transport of Canada started some conversations with Tesla earlier this week and the National Highway Traffic Safety Administration (NHTSA) is now also in conversations with Tesla according to Reuters.
NHTSA says they're "aware of the issue and is continuing to gather information, discuss the issue with Tesla and evaluate potential safety concerns."
Tesla has made this their top priority and they're working with their own teams in colder climates to help identify and fix these issues.
If you're experiencing a lack of heat in your Tesla due to extremely cold temperatures, please reach out to Tesla service in your Tesla app.
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Tesla eliminated a newly formed marketing team of about 40 employees as part of its global layoffs, Bloomberg reported on Monday morning. On X, Elon Musk said the ads created by the team were “far too generic” adding that they would apply to “any car”.
Exactly. The ads were far too generic – could’ve been any car.
The team was led by Alexander Ingram who joined Tesla in August 2019 as Communication lead for Automotive. After a few different roles connected with content and social media, Ingram was promoted last December to Senior Manager of Global Growth Content. In the new role, he was leading a global team of creatives focused on Tesla's first ads, as well as social media.
Ingram put out some excellent behind-the-scenes videos on Tesla’s technological advancements such as the one below explaining Tesla’s single casting.
Tesla’s Advertisement Strategy
At Tesla’s 2023 annual meeting of shareholders, Elon Musk said that the company would “try a little advertising and see how it goes”. Since then, Tesla ads have been seen in Google search results and on YouTube.
In Tesla’s proxy statement filed last week, it is seen that the automaker has spent around $200,000 on X-advertising through February 2024.
“As part of a multi-platform advertising campaign, Tesla also directly or indirectly purchased advertising on X, which totaled approximately $0.2 million through February 2024”
Bloomberg’s source added that Tesla still has a smaller marketing team in Europe.
Tesla shared on X that it’s ending its current referral program globally by the end of April. It’ll be replaced by a new one, but that is still “a few months away”, according to CEO Elon Musk.
When Musk was asked if the current credits would be lost, Musk responded by saying “No, just that new credits would not be earned until we launch a future referral program.” That means there’ll be a gap of a couple of months when owners will not be able to earn referral credits.
Tesla was always famous for relying on its community to promote its vehicles rather than spending millions (or even billions) in ad campaigns.
Through Tesla’s referral program — which started back in 2015— customers have been earning referral credits by having friends use their referral link when ordering a Tesla product or taking their first demo drive. At the time, it started with a direct $1,000 prize for the referrer but later evolved to a more complex system with different tiers and points.
Prizes have changed a lot over the years
In its latest version, scheduled to end by the end of the month, Tesla models (S, X, and Y), along with Powerwall, solar panels, and solar roofs, are available for purchase using a referral link. In this version, owners can redeem credits from merchandise to software upgrades for their vehicles. They can even redeem credits for several months free of Premium Connectivity or FSD.
Our current referral program benefits will end after April 30 in all markets
Tesla’s first referral program was released in July 2015 where customers who referred new buyers would receive $1,000 for every new Tesla Model S delivered. For those who were able to accrue 5 or 10 referrals for the US automaker, Tesla raised the bar and offered invitations to the opening of its Giga Factories or even a fully loaded Model X.
Over the first 2 years, Tesla significantly increased the value of the prizes and even offered free or discounted Roadsters with enough referrals. However, in 2019, Elon Musk decided to stop amid cost concerns.
The referral program was re-launched in late 2019 offering new buyers free supercharging for a period of time, FSD access, premium connectivity, or $500 off a new vehicle.
What’s Next
Given the considerable gap of “a few months” between the current program and the next one, it is expected that Tesla will bring a new structure with updated awards focused on minimizing Tesla’s cost while increasing the brand’s awareness.
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