Tesla service is on another level. They can even tell if you're in the drivers seat

After two months it was time to set up a service appointment with Tesla to take care of a few minor deficiencies. We've had our new Tesla SR+ (blue) 2021 model since mid November 2020. The experience of dealing with Tesla Service was unlike any other car dealer and I learned a thing or two in the process. Now I know how to better track problems with our new car. Again as in so many other areas, Tesla has reimagined the automobile service experience. Here's what I found out.

Instead of phoning the dealer, Tesla gets you to make a service appointment using the Tesla app on your phone. After you make contact, they ask you to list your issues using the built in private messaging system in the app. Among other things one problem with our new car is that sometimes the car's touch screen just goes black for a few minutes. This has only happened when the car is stopped but it's quite scary because nearly everything is controlled from that screen. After 2 - 4 minutes it always comes back on. But when it happens it's unnerving. To be clear: you can still drive the car when the touch screen is black, but you cannot use the entertainment system, the climate control, the mirror adjustments, and much more. You also don't get a speedometer. It's pretty strange.

In the days before the service appointment a technician sent me a message asking if I could give the exact times and circumstances when the screen went black. I was not able to tell them because these black-outs happened at random over a two month period, and I could not remember dates and times exactly. But a few days later I was slowly backing the car into the garage and suddenly the whole car stopped, the screen went black, and everything turned off. It was weird. My service appointment was not for a few days yet, so right that minute I used the app to send a message telling the Tesla technicians the exact time this happened to the minute.

In a few hours I got a message back saying, "This is the Tesla remote technician. At the time stamp you provided the vehicle shows you were in reverse and the seat belt was unbuckled, and the drivers seat occupancy sensor was fluctuating like you were lifting on and off of the seat. This can be caused by leaning too hard one way or the other. This can confuse the car making it think no one is present, and it will cause the car to shut down. Please remain in the seat with the buckle on while driving."

The amazing fact is: it's all true. I was just moving the car from the front of the house to park it in the garage and I had not bothered to put on the seatbelt for this simple task. Also, our single car garage door is pretty narrow and the Model 3 just fits with a couple inches to spare on both sides. So while backing up I was twisting around in the seat to look behind and line up the car perfectly and in so doing I did lift my bum off the seat a bit. So this totally explains why the car shut down. It thought no one was driving! The fact that the remote technician at Tesla had all this information at their fingertips is at once brilliant but also chilling. They know EVERYTHING!! They know if I have my seatbelt on, and they even know if I'm twisting around in the seat. It's kind of frightening, and it shows that Teslas and probably all cars in the future are going to know a lot about us and our driving habits. Of course Tesla promises not to use this information, but what guarantee do we have that they will keep that promise? That's another story.

In the meantime, I suppose it's a good thing overall, and in this case it helped me understand the car better. I now put my seatbelt on even to park it in the garage. What's more, whenever I have a new issue with the car I now know to write down the exact time to the minute when it happens. No car in the past ever required this, but with Teslas it's a new habit that everyone should learn. With such time stamps technicians can do amazing things. In some cases they might even be able to solve the problem without you even having to bring the car into the shop. Now that is progress. When it comes to designing cars Elon Musk once said, "No part is the best part." In the same way, no service visit is the best service visit.

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Tesla FSD in Europe: June Update

Not a Tesla App

The road to bringing FSD to Europe has been a long and complex one and filled with regulatory and bureaucratic hurdles. Elon Musk, as well as other members of Tesla’s AI team, have previously voiced their grievances with the regulatory approval process on X.

However, it appears that there is finally some progress in getting things moving with recent changes to upcoming autonomy regulations, but the process still seems slow.

Waiting on the Dutch

Elon commented on X recently, stating that Tesla is waiting for approval from Dutch authorities and then the EU to start rolling out FSD in Europe. Tesla is focusing on acquiring approvals from the Dutch transportation authority, which will provide them with the platform they need to gain broader acceptance in Europe. Outside of the Netherlands, Tesla is also conducting testing in Norway, which provides a couple of avenues for them to obtain national-level approval.

The frustration has been ongoing, with multiple committee meetings bringing up autonomy regulation but always pulling back at the last second before approving anything. The last meeting on Regulation 157, which governs Automated Lane Keeping Systems, concluded with authorities from the UK and Spain requesting additional time to analyze the data before reaching a conclusion.

Tesla, as well as Elon, have motioned several times for owners to reach out to their elected representatives to move the process forward, as it seems that Tesla’s own efforts are being stymied. 

This can seem odd, especially since Tesla has previously demoed FSD working exceptionally smoothly on European roads - and just did it again in Rome when they shared the video below on X.

FSD Supervised testing in Rome, Italy

Pending regulatory approval pic.twitter.com/TXh3uQIfrx

— Tesla Europe & Middle East (@teslaeurope) June 12, 2025

DCAS Phase 3

While the approval process has been slow, Kees Roelandschap pointed out that there may be a different regulatory step that could allow FSD to gain a foothold in Europe.

According to Kees, the European Commission is now taking a new approach to approving ADAS systems under the new DCAS Phase 3 regulations. The Commission is now seeking data from systems currently operational in the United States that can perform System-Initiated Maneuvers and don’t require hands-on intervention for every request.

This is key because those are two of the core functionalities that make FSD so usable, and it also means that there may not be a need to wait years for proper regulations to be written from scratch. Now, the Commission will be looking at real-world data based on existing, deployed technology, which could speed up the process immensely.

What This Means

This new, data-driven regulatory approach could be the path for Tesla to reach its previous target of September for European FSD. While the cogs of bureaucracy are ever slow, sometimes all it takes is a little data to have them turn a bit faster in this case.

Alongside specific countries granting approval for limited field testing with employees, there is some light at the end of the tunnel for FSD in Europe, and hopes are that a release will occur by the end of 2025. With Europe now looking to North America for how FSD is performing, Tesla’s Robotaxi results could also play a role.

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Tesla Launches 'TeslaVision' Contest With Big Prizes — See Last Year’s Winner [VIDEO]

Not a Tesla App

Tesla’s marketing has always been relatively unconventional, relying on word-of-mouth rather than traditional advertising. The passion of the owner’s community is always massive, but it is especially high now with the launch of the Robotaxi network just around the corner.

Tesla is now tapping into that spring of fan creativity and announced the TeslaVision video contest, with some seriously impressive prizes up for grabs.

Announcing the TeslaVision fan video showcase

Tesla owners & supporters have always been able to see our products & mission for what they truly are.

Your word of mouth has made Tesla what it is today.

The OGs will remember that in 2017, we held our first video contest. 8 years… pic.twitter.com/6pPpkqmqOH

— Tesla (@Tesla) June 10, 2025

The Contest

The core of the contest is simple. Create a video that shows how your Tesla gives you more in life. Tesla is looking for submissions that highlight themes of freedom, safety, fun, and convenience.

Prizes

The prizes definitely make this contest worth entering if you’re good with a camera and have some basic video editing abilities.

For North America, the prizes include a brand new Model Y AWD Long Range, alongside an all-expenses-paid trip to Austin for a tour of Giga Texas. The grand prize winner will also be able to custom order their Model Y, allowing them to select their preferred wheels and color.

The two runners-up won’t get a Model Y, but they’ll also enjoy an all-expenses-paid trip to Giga Texas for a tour of the factory.

The travel and tour include lodging in Austin for 2 nights, as well as economy-class round-trip tickets from anywhere in North America. Tesla will also provide a vehicle for use during the trip.

Hopefully, these winners will also have the opportunity to experience the Robotaxi network while they’re in Austin, as it’s expected to be opened to the public later this month.

Project Loveday

For long-time followers of Tesla, this contest may feel familiar. The contest is a direct throwback to the 2017 Project Loveday contest, which was inspired by a letter to Tesla from a 10-year-old aspiring marketer. That contest was won by MKBHD, with his submission below:

How to Enter

If you’re ready to start filming, here are the key pieces of information you’ll need to know:

• Video must be 90 seconds or less

• Video must be uploaded to YouTube with a public URL

• Make a post on X and Instagram tagging “@Tesla” and include the words “TeslaVision contest” in the post.

• Provide links to both social media posts in your submission to Tesla’s form

• Provide your personal details in the form

• You have until July 17th, 2025, or until Tesla receives 10,000 entries, whichever comes first.

You can find the official submission form and all region-specific details on Tesla's website.

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