Tesla service is on another level. They can even tell if you're in the drivers seat

After two months it was time to set up a service appointment with Tesla to take care of a few minor deficiencies. We've had our new Tesla SR+ (blue) 2021 model since mid November 2020. The experience of dealing with Tesla Service was unlike any other car dealer and I learned a thing or two in the process. Now I know how to better track problems with our new car. Again as in so many other areas, Tesla has reimagined the automobile service experience. Here's what I found out.

Instead of phoning the dealer, Tesla gets you to make a service appointment using the Tesla app on your phone. After you make contact, they ask you to list your issues using the built in private messaging system in the app. Among other things one problem with our new car is that sometimes the car's touch screen just goes black for a few minutes. This has only happened when the car is stopped but it's quite scary because nearly everything is controlled from that screen. After 2 - 4 minutes it always comes back on. But when it happens it's unnerving. To be clear: you can still drive the car when the touch screen is black, but you cannot use the entertainment system, the climate control, the mirror adjustments, and much more. You also don't get a speedometer. It's pretty strange.

In the days before the service appointment a technician sent me a message asking if I could give the exact times and circumstances when the screen went black. I was not able to tell them because these black-outs happened at random over a two month period, and I could not remember dates and times exactly. But a few days later I was slowly backing the car into the garage and suddenly the whole car stopped, the screen went black, and everything turned off. It was weird. My service appointment was not for a few days yet, so right that minute I used the app to send a message telling the Tesla technicians the exact time this happened to the minute.

In a few hours I got a message back saying, "This is the Tesla remote technician. At the time stamp you provided the vehicle shows you were in reverse and the seat belt was unbuckled, and the drivers seat occupancy sensor was fluctuating like you were lifting on and off of the seat. This can be caused by leaning too hard one way or the other. This can confuse the car making it think no one is present, and it will cause the car to shut down. Please remain in the seat with the buckle on while driving."

The amazing fact is: it's all true. I was just moving the car from the front of the house to park it in the garage and I had not bothered to put on the seatbelt for this simple task. Also, our single car garage door is pretty narrow and the Model 3 just fits with a couple inches to spare on both sides. So while backing up I was twisting around in the seat to look behind and line up the car perfectly and in so doing I did lift my bum off the seat a bit. So this totally explains why the car shut down. It thought no one was driving! The fact that the remote technician at Tesla had all this information at their fingertips is at once brilliant but also chilling. They know EVERYTHING!! They know if I have my seatbelt on, and they even know if I'm twisting around in the seat. It's kind of frightening, and it shows that Teslas and probably all cars in the future are going to know a lot about us and our driving habits. Of course Tesla promises not to use this information, but what guarantee do we have that they will keep that promise? That's another story.

In the meantime, I suppose it's a good thing overall, and in this case it helped me understand the car better. I now put my seatbelt on even to park it in the garage. What's more, whenever I have a new issue with the car I now know to write down the exact time to the minute when it happens. No car in the past ever required this, but with Teslas it's a new habit that everyone should learn. With such time stamps technicians can do amazing things. In some cases they might even be able to solve the problem without you even having to bring the car into the shop. Now that is progress. When it comes to designing cars Elon Musk once said, "No part is the best part." In the same way, no service visit is the best service visit.

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Musk Teases New Model for Early 2025 That Will Use a Mix of Next-Gen and Current Platforms

“We have updated our future vehicle line-up to accelerate the launch of new models ahead of our previously communicated start of production in the second half of 2025”. This was one of the key sentences that were part of Tesla’s deck shared on Tuesday directly before its financial results.

Since Reuters’ report a few weeks ago saying Tesla had “scrapped” the highly expected cheaper model— which Elon quickly denied on X —retail and institutional shareholders started asking for more details on Tesla’s product roadmap for 2024 and beyond.

In the earnings conference call, Elon Musk reiterated that Tesla expects to launch the next model in “early 2025, if not late this year”.

“We've updated our future vehicle lineup to accelerate the launch of new models ahead of previously mentioned start of production in the second half of 2025. So, we expect it to be more like the early 2025, if not late this year. “

Over concerns of temporary production halts to update the factories for these new models, Musk said that Tesla will produce new models with certain aspects from their next-generation platform and current models. This will reduce the number of changes needed on production lines and allow Tesla not only to ramp up production faster but also to get the vehicles to market quicker.

Model Y Redesign

Tesla appears to hit that their next-gen vehicle will be less “next-gen” than they were initially aiming for, but to get a new vehicle out the door by late 2024, the process would already have to be in motion. Tesla may likely be referring to the redesigned Model Y, which is expected to reuse many parts from the new Model 3. Earlier this year, Tesla said that the redesigned Model Y will not be released this year, so it makes sense that they’re looking to speed up that production.

Tesla CEO concluded by saying that these measures will allow Tesla to reach a capacity of over 3 million units. Tesla produced 1.84 million vehicles in 2023. However, this year they’re ramping up Cybertruck production and introduced the new Model 3 into new markets.

And we think this should allow us to get to over 3 million vehicles of capacity when realized to the full extent.

Tesla reported on Tuesday its earnings results followed by a conference call where it teased its upcoming Robotaxi and its next-generation platform saying its “purpose-built Robotaxi product will continue to pursue a revolutionary ‘unboxed’ manufacturing strategy”.

Earlier in the day, Tesla announced the new Performance variant of its sedan Model 3 with deliveries in the United States starting already next month. The new version starts at $45,490 (after applying the $7,500 Federal EV tax credit) and goes from 0 to 60mph in 2.9 seconds.

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Tesla on FSD: Close to License Deal With Major Automaker, Announces Miles Driven on FSD v12

On Tuesday Tesla reported its earnings results followed by a conference call that brought several updates on the company’s roadmap for future vehicles, autonomous driving, Optimus and much more.

While answering a question from Goldman Sachs analyst Mark Delaney about updates on the licensing of Tesla’s Full Self-Driving (FSD) technology, Elon Musk said they’re talking to one major auto manufacturer and there’s “a good chance” the company signs the first deal before year-end. However, he went on to say that it would probably be three years before the necessary changes are integrated into the car.

I think we have a good chance we do sign a deal this year

Brings Benefits to Tesla

The technology would require other automakers to start using the same cameras and hardware as Tesla, meaning that Tesla may not only generate money from licensing FSD but also from selling the hardware itself. However, there would be other benefits as well. When licensing FSD, Tesla would likely own the data gathered with the system well, further helping them with data and edge cases that need to be solved to reach full autonomy.

people don't understand all cars will need to be smart cars… Once that becomes obvious, I think licensing becomes not optional.

Tesla’s Chief Financial Officer Vaibhav Taneja commented pointing out that future partners “take a lot of time in their product life cycle” resulting in a gap between the deal signing and the arrival in the market of Tesla’s FSD software.

Miles Driven With FSD

On the conference call, Musk added that Tesla now has over 300 million miles that have been driven with FSD v12 since it was launched just last month. He added that it's becoming “very clear that the vision-based approach with end-to-end neural networks is the right solution for scalable autonomy”.

Tesla said it will continue to increase its “core AI infrastructure capacity in the coming months” adding that in the first quarter, it completed the transition to hardware 4.0 with China now receiving the upgraded FSD computer and cameras.

Over the weekend, Tesla reduced the price of FSD dropping it from $12,000 to $8,000 for customers in the United States and from CA$16,000 to CA$11,000 in Canada.

Earlier this month, Tesla implemented a 50% price reduction for FSD subscriptions in the U.S. and introduced the subscription model in Canada at a great value of CA$99 per month.

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