Tesla service is on another level. They can even tell if you're in the drivers seat

By Barry Shell

Tesla service vehicle

After two months it was time to set up a service appointment with Tesla to take care of a few minor deficiencies. We've had our new Tesla SR+ (blue) 2021 model since mid November 2020. The experience of dealing with Tesla Service was unlike any other car dealer and I learned a thing or two in the process. Now I know how to better track problems with our new car. Again as in so many other areas, Tesla has reimagined the automobile service experience. Here's what I found out.

Instead of phoning the dealer, Tesla gets you to make a service appointment using the Tesla app on your phone. After you make contact, they ask you to list your issues using the built in private messaging system in the app. Among other things one problem with our new car is that sometimes the car's touch screen just goes black for a few minutes. This has only happened when the car is stopped but it's quite scary because nearly everything is controlled from that screen. After 2 - 4 minutes it always comes back on. But when it happens it's unnerving. To be clear: you can still drive the car when the touch screen is black, but you cannot use the entertainment system, the climate control, the mirror adjustments, and much more. You also don't get a speedometer. It's pretty strange.

In the days before the service appointment a technician sent me a message asking if I could give the exact times and circumstances when the screen went black. I was not able to tell them because these black-outs happened at random over a two month period, and I could not remember dates and times exactly. But a few days later I was slowly backing the car into the garage and suddenly the whole car stopped, the screen went black, and everything turned off. It was weird. My service appointment was not for a few days yet, so right that minute I used the app to send a message telling the Tesla technicians the exact time this happened to the minute.

In a few hours I got a message back saying, "This is the Tesla remote technician. At the time stamp you provided the vehicle shows you were in reverse and the seat belt was unbuckled, and the drivers seat occupancy sensor was fluctuating like you were lifting on and off of the seat. This can be caused by leaning too hard one way or the other. This can confuse the car making it think no one is present, and it will cause the car to shut down. Please remain in the seat with the buckle on while driving."

The amazing fact is: it's all true. I was just moving the car from the front of the house to park it in the garage and I had not bothered to put on the seatbelt for this simple task. Also, our single car garage door is pretty narrow and the Model 3 just fits with a couple inches to spare on both sides. So while backing up I was twisting around in the seat to look behind and line up the car perfectly and in so doing I did lift my bum off the seat a bit. So this totally explains why the car shut down. It thought no one was driving! The fact that the remote technician at Tesla had all this information at their fingertips is at once brilliant but also chilling. They know EVERYTHING!! They know if I have my seatbelt on, and they even know if I'm twisting around in the seat. It's kind of frightening, and it shows that Teslas and probably all cars in the future are going to know a lot about us and our driving habits. Of course Tesla promises not to use this information, but what guarantee do we have that they will keep that promise? That's another story.

In the meantime, I suppose it's a good thing overall, and in this case it helped me understand the car better. I now put my seatbelt on even to park it in the garage. What's more, whenever I have a new issue with the car I now know to write down the exact time to the minute when it happens. No car in the past ever required this, but with Teslas it's a new habit that everyone should learn. With such time stamps technicians can do amazing things. In some cases they might even be able to solve the problem without you even having to bring the car into the shop. Now that is progress. When it comes to designing cars Elon Musk once said, "No part is the best part." In the same way, no service visit is the best service visit.

Tesla Semi Keynote: New Features, 46 Charging Sites, Upgraded Battery & More [VIDEO]

By Karan Singh
Out of Spec BITS/YouTube

Tesla’s Dan W Priestley attended the Advanced Clean Transportation (ACT) Expo in Anaheim, California, and provided an update on Tesla’s Semi truck program. The presentation covered several key developments on the status of Tesla’s Nevada Semi Factory, refinements to the Semi, and Tesla’s plans for charging and ramping production through 2026.

Let’s dig in and take a look at everything that was captured by the Out of Spec team at ACT Expo. The original video is embedded below if you’d like to watch it.

Semi Factory & Production Ramp

Priestley reaffirmed the timelines mentioned during Tesla’s Q4 2024 Earnings Call that Tesla will scale Semi production in 2026. To achieve this, Tesla has been actively building and expanding the Gigafactory Nevada site, specifically to support the production of the Tesla Semi. The dedicated Semi facility will have a targeted annual capacity of 50,000 Semi trucks.

Following the beginning of production, Tesla will utilize the initial trucks to integrate into its own logistics operations. This will serve as both a final real-world testing ground as well as an opportunity for Tesla to gather data internally. Tesla plans to begin subsequent customer deliveries throughout 2026 as the ramp-up continues.

Reuters also reported that Tesla is hiring over 1,000 new employees at the Semi Factory to begin the rapid ramping of the program.

Semi has already amassed 7.9 million miles with Tesla’s current testing and operational fleets, providing some real-world data and testing. Feedback for the truck has been exceptionally successful, with many drivers praising the Semi’s performance and comfort.

New Tesla Semi Features

Of course, it wouldn’t be a Tesla keynote without showing off some new things. The Semi will be available in 500-mile and 300-mile range configurations, now featuring updated mirror designs and a drop-down glass section to improve visibility and allow easier interaction with external elements—such as control panels at ports, for example.

New Electric Power Take-Off (e-PTO)

The Tesla Semi will also feature a new capability called Electric Power Take-Off, or e-PTO system. Similar to the PTO systems found on other vehicles, this will allow the Semi’s high-voltage battery to power auxiliary equipment at variable voltages. That includes being able to power things like climate-controlled reefer trailers, potentially replacing the noisy and polluting diesel generators traditionally used for this purpose.

Charging and Batteries

Out of Spec BITS/YouTube

Tesla is also working on an updated battery pack design for the final production design of the Semi. This new pack is designed to be more cost-effective to manufacture. The battery pack itself is slightly smaller than before, but the truck maintains the same level of range through efficiencies. Dan also confirmed during his keynote that the battery cells for the Semi will be sourced domestically inside the United States, helping to alleviate potential burdens due to tariffs.

On the charging front, Tesla is using MCS - the Megawatt Charging System - capable of 1.2MW - and designed specifically for Semi. The system uses the same V4 charging hardware found at Supercharger sites but focuses on that larger power output. Alongside a smaller physical footprint, Tesla will be able to configure these V4 cabinets for either dedicated Semi charging or for shared power scenarios with regular Superchargers. Tesla is also working on an integrated overnight charging product, but Tesla isn’t ready to talk about it yet.

46 Semi Charger Sites Coming

The 46 new MCS sites coming soon.
The 46 new MCS sites coming soon.
Out of Spec BITS/YouTube

Finally, Tesla has made substantial investments in a public charging network for the Semi. There are currently 46 sites in progress throughout the United States, and plans for significant expansion throughout 2026 and 2027. These sites are strategically located alongside major truck routes and within industrial areas to support long-haul and regional operations. Tesla is aiming to offer the lowest possible energy costs to operators to help incentivize adoption.

This was one of the best updates to the Tesla Semi we’ve received since its initial unveiling. It seems that the Semi will receive a big portion of Tesla’s attention in 2026, while Robotaxi and FSD Unsupervised take the stage this year.

The Tesla Semi has the potential to transform transportation even more dramatically than EVs already have, serving as a testament to Tesla’s mission to electrify the world.

Tesla’s B-Pillar Sentry Mode Recording Requires HW4, Not Just Ryzen — Breakdown of Spring Update Requirements

By Karan Singh
Not a Tesla App

Sentry Mode is an invaluable tool for owners - capable of keeping the vehicle safe and secure even when you’re not around. This is especially true in recent times, with the misguided and unfortunate incidents surrounding Tesla ownership, including damage to Tesla vehicles, showrooms, and Superchargers.

B-pillar Camera Recording and Dashcam Viewer

With the 2025 Spring Update on 2025.14, Tesla is expanding Sentry Mode’s functionality for certain vehicles with some much-needed changes. Sentry Mode and Dashcam can now record footage from the vehicle’s B-pillar cameras. These cameras are located on the side pillars of the vehicle, between the front and rear doors.

This adds two crucially needed viewpoints, making Tesla’s Sentry Mode a truly 360-degree security system. These cameras also provide the best angles for capturing license plates when parked, so they will be greatly appreciated by owners in the event of an incident.

These vehicles are also receiving an improved Dashcam Viewer, which now displays the six camera feeds along the bottom and a new grid view. It also allows users to jump back or forward in the video in 15-second increments.

However, to the disappointment of many owners, not all vehicles are receiving these updates due to the additional processing power needed.

Limited to Hardware 4 Vehicles, Ryzen Isn’t Enough

We have confirmed that Tesla is only adding the additional camera recording and improved Dashcam Viewer on hardware 4 (HW4 / AI4) vehicles. The newer hardware presumably has the additional processing power and bandwidth needed to handle recording and saving the two additional video streams during Sentry Mode and Dashcam.

For the time being, owners of HW3 vehicles are not receiving this feature. This includes all vehicles with HW3, even those with AMD Ryzen infotainment systems. If you’re not sure whether your vehicle has HW3 or HW4, you can refer to our FSD hardware guide.

While there’s no doubt that recording two additional camera streams would be more computationally intensive, we hope that Tesla adds the improved Dashcam Viewer to HW3 vehicles in a future update.

Cybertruck Also Missing Improved Sentry Mode

Surprisingly, and most confusing for many - is the fact that the Cybertruck is also not receiving the improved Dashcam Viewer and B-pillar camera recording with this update. This struck us as odd, especially since the Cybertruck is currently the only vehicle with the improved, more efficient version of Sentry Mode.

Every Cybertruck is equipped with HW4 and AMD Ryzen infotainment units, so this clearly isn’t a hardware restriction. It’s possible the more efficient Sentry Mode is playing a role here due to the infrastructure changes. However, we expect Tesla to address this in a future update and eventually release these features for the Cybertruck as well.

Given the Cybertruck’s high visibility and its status as a frequent target for both positive and negative attention, many owners hoped that the Cybertruck would be one of the vehicles to receive this feature.

Adaptive Headlights

Tesla finally started rolling out its adaptive headlights in North America. While the new Model Y already came with the feature when it was released last month, other vehicles with matrix headlights are now receiving the feature in the Spring Update.

All vehicles with matrix headlights are receiving this feature, which includes the new and old Model 3, first-gen Model Y, and the new Model S and Model X.

If you’re not sure if your vehicle includes matrix headlights, check out our guide. What’s interesting here is that older vehicles that were retrofitted with matrix headlights due to an accident or user replacement are also receiving the adaptive headlights feature.

Legacy Model S & Model X

As with most updates, the older legacy Model S and Model X are not receiving all the features included in this update. Unfortunately, some of the features, which include the Blind Spot Camera on the instrument cluster, Save Trunk Height Based on Location and Keep Accessory Power On are limited to the new Model S and X.

Legacy S and X models will receive the Alternative Trip Plans feature, Avoid Highways (Requires Intel MCU) and the Keyboard Languages feature.

These vehicles are also receiving all the features in the Minor Updates section except for the visualization showing how far the door is opened, which is exclusive to the Cybertruck. These additions include improved music search results, contact photos in the phone app, automatic connecting to hotspots, the ability to show third-party chargers, view Supercharger amenities, and various improvements to music services.

While many users will be disappointed not to receive the B-pillar camera recording and Dashcam Viewer improvements, it’s important to remember that Tesla typically does a great job at bringing features to older vehicles, at least with the Model 3 and Model Y. If a feature isn’t added, it’s usually due to a hardware limitation.

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