Tesla offers users some specific tools under its service menu (Controls > Service). These tools include features such as Car Wash Mode and Tow Mode. Just like other vehicle features, these are also updated and improved over time.
As Tesla vehicles use electric motors, towing them with any wheels on the ground could cause the motors to backfeed energy, generating considerable amounts of heat. If done for an extended period of time, especially at higher speeds, it could cause damage since the vehicle isn’t running its coolant loop to dump waste heat.
To help solve this problem, Tesla provides Tow Mode, which breaks down the steps needed to tow a Tesla. It also provides an easy way to put the vehicle in neutral and disengage the parking brake.
The improvement to Tow Mode now displays a checklist similar to Car Wash Mode. Each item in the list will light up green or red, depending on whether it’s already in the correct setting for Tow Mode.
Tesla has also added a readout of the low-voltage battery. While this could be useful for anyone wanting to check the current on their LV battery, it’s an important detail to be aware of if you’re towing because the vehicle’s high-voltage battery has been run down. All of the vehicle’s electronics are powered by the LV battery, and depleting it could cause the display to not turn on, as well as prevent access to certain vehicle features.
The vehicle shown in the diagram is also unique to the vehicle you are driving - a Model 3 will display a Model 3, while the Cybertruck will display a Cybertruck - just a subtle touch of Tesla precision to the entire presentation.
You can activate or check out Tow Mode from Controls > Service > Tow Mode.
Tire Service Improvements
Tesla has also improved its Tire Service menu, which is now tied into Maintenance History. These menus allow you to switch the wheels and tires your vehicle is using. It’s important to note that the wheel is not only used in the vehicle’s visualization, but also has impacts on the vehicle’s ability to accurately predict its range.
In the Tire menu, Tesla has added a Service Type dropdown, allowing you to select why you’re switching your tires. You can choose whether you’re rotating your tires, replacing them, or swapping them out for seasonal tires. This change will then be recorded in Maintenance History, allowing you to track the maintenance of your tires, including the date of the last maintenance and the ability to see the mileage on your current set of tires.
You can navigate to the Wheel and Tire menu by going to Controls > Service > Wheel & Tire.
The updated Wheel and Tire menu
Not a Tesla App
Cybertruck
As a note, the Tire Service improvements are not fully implemented in the Cybertruck in the primary menu. If you wish to mark a Seasonal Tire Change in your Cybertruck, you’ll need to head into Service Mode and add a Correction Code for Seasonal Tire Change from there.
We expect Tesla to fix or add this in an upcoming update for the Cybertruck.
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Tesla’s plan to brand its autonomous network of taxicabs has found an interesting little snag. The US Patent and Trademark Office (USPTO) has issued a “nonfinal office action” regarding Tesla’s application to trademark the term “Robotaxi” specifically in connection with autonomous electric vehicles.
This is an initial refusal by USPTO’s examining attorney and is very particular for autonomous electric automobiles. A separate trademark application by Tesla for the term “Robotaxi” as it relates to its upcoming autonomous ride-hailing service is still under examination and has not yet received a similar rebuttal.
Understanding the Refusal
A “nonfinal office action” means the USPTO has found potential issues with the trademark application, as stated, which prevents its immediate approval and subsequent granting to Tesla. Tesla now has a three-month period to file its counterarguments and address the USPTO's concerns.
If Tesla’s response satisfies the examiner, the trademark could be granted.
While the exact content of the office action isn’t detailed in the initial report, such refusals for terms like “Robotaxi” often occur if the USPTO considers the term “merely descriptive” or “generic” for the goods in question. In this particular context, “Robotaxi” could refer to any autonomous taxi vehicle.
Trademark law generally prevents the exclusive registration of terms that competitors would need to use to describe their own similar products. For a term to be trademarked, it typically needs to be distinctive and act as a brand identifier rather than just a descriptive name of the product’s class or type.
Separate Application for Ride-Hailing
Tesla still has a distinct, separate, and still pending application to register “Robotaxi” as a trademark for “transportation services, namely, autonomous ride-hailing services.” The criteria for trademarking a service can differ from those on trademarks for goods, and it’s possible Tesla may have more success securing the name for the service itself, which would allow them to brand the network as “Tesla Robotaxi.”
Why This Matters
Securing a trademark grants exclusive rights to use a brand name in conjunction with specific goods or services. This helps prevent customer confusion and to protect the brand identity.
If the refusal for the vehicle trademark becomes final, Tesla may be limited in its ability to exclusively name a good (specific vehicle) the “Tesla Robotaxi.” Other manufacturers could also potentially use “robotaxi” descriptively for their own autonomous taxi vehicles.
The ability to trademark “Robotaxi” for the ride-hailing service is arguably more critical for Tesla, as they’re working to establish a unique brand for their autonomous transportation network, which kicks off in Austin next month.
The USPTO’s office action won’t hinder Tesla’s ability to develop or deploy its own vehicles in June - instead, it’ll just impact how Tesla can brand the app and their vehicles, which could cause some last-minute delays if they have to rebrand.
Cybercab and Robovan/Robobus Trademarks
While Tesla is facing challenges with the broader Robotaxi term for vehicles, the company is also seeking to trademark “Cybercab,” “Robovan,” and “Robobus.” Securing a less descriptive name for the vehicle itself often has a higher chance of success with USPTO, as it is far more distinctive than a more general term like “robotaxi.”
Why Didn’t Tesla Do This Years Ago?
Tesla may have waited too long to file a trademark for the term “Robotaxi.” While the company has been discussing a self-driving fleet since 2016, the concept of autonomous taxis has gained a lot more traction in recent years — and competitors like Uber have also begun using the term.
We suspect there was some strategic timing behind these filings. Earlier versions of FSD — particularly those prior to V12 — may have lacked the progress needed to support Tesla’s robotaxi ambitions. Filing for a trademark that isn’t actively in use or about to be used can make it harder to defend or retain.
Moreover, while the idea of autonomous vehicles has been around for years, a clearer public understanding of Tesla’s specific plans has only emerged over the past 18 months. Filing too early can trigger speculation long before the company is ready to reveal details.
Ultimately, whether Tesla secures the rights to “Robotaxi” remains uncertain — but trademarks like “Cybercab” and “Robovan” seem much more likely to stick.
One of Tesla’s greatest weaknesses, as it has quickly become one of the world’s most ubiquitous cars on the planet has always been service. Escalating issues to managers and sometimes even reaching a Tesla Service employee can be a total coin flip, depending on your Service Center.
Tesla is continuing its push to integrate AI across its customer support channels in an effort to improve customer service. According to Raj Jegannathan, Tesla’s VP for IT, AI Infrastructure, Apps, Infosecurity, and Vehicle Service Operations (that’s a lot), Tesla is launching a pilot program for a new AI designed to improve customer interactions with Service.
Tesla Service’s new AI Agent detects comms delays, monitors sentiment, & auto-escalates to leaders. Starts tomorrow at 10 pilot locations. In 2 weeks, type “Escalate” in ‘message center’ to reach managers. Guardrails in place to prevent abuse. We’ll keep improving!
At 10 pilot service locations, this new AI agent will begin working behind the scenes at Tesla Service, to help with customer communications. It will provide three key features:
Detect Communications Delays: The AI will actively monitor service interactions to identify potential delays in communication or progress. These are often a key pain point for customers who reach out to Tesla Service and don’t receive a response for several days, as Service has nothing new to add. The AI can now step in and let the customer know Tesla is still waiting on parts or something else.
Monitor Customer Sentiment: By monitoring the tone and content of the messages between the customer and Service agents, Tesla will be able to identify situations where a customer might be dissatisfied or facing difficulties.
Auto-Escalate: If either a communications delay or negative sentiment is detected, the AI can automatically escalate issues to human managers for review. This helps to address problems before customers need to seek escalation themselves or become upset about an issue.
Customer Escalation Requests
Alongside the new AI tool, Tesla is also introducing a more direct way for customers to get higher-level attention. According to Tesla, within the next two weeks, customers can simply type “Escalate” in order to have their issue routed directly to management.
Raj’s team is currently working on implementing guardrails to prevent abuse, but this will soon make its way to improving Tesla’s service offerings. We’re glad to see Tesla taking steps to identify and correct deficiencies in the process - it has always been a sore tooth for Tesla in the last few years.
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