Tesla is heavily leaning into artificial intelligence, and its insurance offering is just another example of how it’s improving its product or lowering costs by leveraging AI.
Tesla recently started offering an insurance discount in select states when drivers use FSD for at least 50% of their drives and now it’s introducing an AI to help handle customer claims.
Tesla has developed an in-house voiced AI agent that can assist customers in handling simple support requests for Tesla Insurance.
For customers calling in from those states, the new AI agent provides a unique way to address the most common support calls. And it’s not just answering common questions but actually making requested changes to the owner’s account.
Policy Changes
The first key item is that it automates policy changes. Simple policy updates, including adjusting your deductible or coverage limits, are now done via AI. For policyholders who are simply looking to make quick changes and don’t have any questions, this makes the process a lot quicker by not having to wait for a representative. Tesla isn’t eliminating representatives, but this could reduce the number of representatives required or reduce wait times.
Continue Where You Left Off
The second item here, highlighted by Raj Jegannathan from Tesla’s internal IT team, is that Tesla’s AI agent is able to offer summaries of the user’s last interaction with Tesla Insurance. It will summarize your last interaction and provide assistance on that particular topic if you need to continue it. That means that you don’t have to wait for a human to review your file - the AI will kick off right where you left off.
Tesla appears to be focused on improving efficiency and making support more accessible. While actual items like claims are left up to humans due to their inherently complex nature, this helps free up employees to handle more complex items. While there’s no doubt Tesla will continue to develop this AI like they do everything else, we may soon see it take on even more tasks.
More AI
This isn’t the first AI agent that Tesla has demoed - there is now a chat-based AI sales agent available on the front page of Tesla’s website, which is able to answer common questions on Tesla vehicles.
Tesla has also been improving their AI support tool available in the Tesla App is able to provide feedback on common issues and also guide users towards either solving the problem or placing a support request.
Tesla’s strategy here is to influence the cost-heavy areas associated with having humans address simple requests and instead leverage AI, which can offer instant answers and reduce support costs.
Roll Out to More States
While this new AI is currently limited to just 12 states, it is likely to follow Tesla Insurance’s expansion. Insurance seems to have been at a bit of a standstill lately. Tesla continues to improve features such as the improvements to Safety Score V2.2, but we haven’t seen Tesla roll out support to new states since it added Minnesota in November of 2022.
Tesla’s long-anticipated refresh of the Model S and Model X is drawing closer, and we’re finally getting a clearer look at what to expect. Although the update is relatively minor, it does help freshen up the look of the Model S and Model X since their redesign in 2021.
While the camouflage made the grill-like opening at the front of the vehicle hard to spot, it was evident something was there. However, new photos shared by The Kilowatts show that Tesla is covering up this opening with a material that has a carbon fiber finish, at least on the Plaid variant.
While we were hoping for more drastic changes, such as a grill-less look with a light bar, similar to the new Model Y, it looks like that won’t happen with this refresh.
The limited design changes suggest Tesla may be trying to limit tooling and manufacturing changes for these lower-volume vehicles. While the headlights already support adaptive beams, they remained unchanged from the current Model S and Model X.
Our best look at the new front bumper camera on the upcoming Model S
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Rear Diffuser
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Tesla has also updated the rear diffuser, though it’s unclear if this will be exclusive to the Plaid version. While the refreshed Model Y moved its rear camera up into the rear trim piece, the Model S keeps it in the same location as the previous generation.
Ambient Lighting Arrives
For the first time, we’re getting a look at the refreshed interior — and there’s one noticeable addition: ambient lighting. This feature, which is now available on all of Tesla’s other vehicles, is finally making its way to the Model S and Model X. The implementation appears closer in style to the Model Y, with lighting running along the door panels but stopping about halfway down before continuing on the rear doors.
While ambient lighting is primarily aesthetic, Tesla has been expanding its use for more dynamic and interactive features.
Recent Ambient Lighting Additions
Over the last year, Tesla has made the ambient lighting feature more useful by integrating it with other Tesla vehicles. For example, Santa Mode and Rainbow Road easter eggs will now take advantage of the ambient lighting, with Santa Mode cycling the colors between red and green for a Christmas flair [videos], while Rainbow Road cycles the colors of the rainbow.
Tesla has also added other little additions, such as turning the ambient lighting red when Service Mode is active in the vehicle. They have also added additional options in recent updates to ambient lighting, such as the ability to choose the brightness of the lights and choose whether they'll always remain on or only come on at night.
New Exterior Color
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The refreshed Model X was also spotted in a new exterior color, similar but not identical to the Glacier Blue available on the new Model Y outside North America.
Launch Timeline
Although Tesla hasn’t officially said anything about a new Model S besides that, it’ll receive some “love” later this year. The Kilowatts noted that Tesla doesn’t have any Model S or X vehicles in their Fremont outbound lot, making it seem like these models could be announced any day now.
While the updates are relatively minor in terms of body redesign, the addition of the front bumper camera and ambient lighting are very welcome additions.
Stay tuned to see if there are any additional changes to these vehicles.
Tesla has begun selling a new Charcoal Suede dash insert for owners of the refreshed (2024+) Model 3 and refreshed (2026+) Model Y in the Tesla store.
Currently, both refreshed Model 3 and Model Y are shipping with a textile dash finish. This new accessory upgrades that surface to a vegan Alcantara suede, which is soft-to-the-touch and considerably more premium than the standard option.
For owners of the Launch Edition Model Y, this suede trim was included as part of the Launch Edition. Now, other refreshed Model Y owners can take advantage of the more premium Alcantara suede to achieve the same look and feel in their RWD or AWD vehicles.
Sweet, Smooth, Suede.
Not a Tesla App
Pricing and Installation
For those looking to make the upgrade, the Charcoal Suede dash insert is priced at $250 USD / $345 CAD with installation included. Currently, availability is limited to the United States and Canada, but it will likely become available in Europe and Asia-Pacific over the coming weeks.
If you do purchase it, the dash insert will be sent to your service center, and you’ll be prompted to make a service appointment at that location. This is the same procedure as if you were getting a tow hitch installed on your Tesla by purchasing it through the Tesla app.
The pricing includes installation by the selected service center. Tesla has indicated that the installation process should take approximately 90 minutes for the Model Y and 120 minutes for the Model 3. It would have been nice to see self-installation included, which would help reduce the cost of the part.
Future Options
This type of dash trim upgrade is something we expected when the new Model 3 was launched in 2023. The redesigned dash makes it easier to swap out trim pieces, so it’s great to see Tesla finally offering different dash trims. We speculated that Tesla might eventually introduce different dash trims—either to match the vehicle’s exterior or to provide a more premium feel—and that’s exactly what this appears to be.
It’s a welcome addition that helps owners personalize their Teslas, especially given the limited customization options available at purchase. We hope Tesla continues expanding these choices.
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